AMD Global Customer Care Technical Support Contact Page

AMD has compiled a list of frequently asked questions to help answer and resolve common issues relating to our products. Before contacting AMD Customer Care, we recommend reviewing the FAQs below as it may already contain the answer to your question.

Step 1: Review Frequently Asked Questions (below)
Step 2: Global Technical Support Numbers (at bottom of page)

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AMD Graphics Software and Drivers FAQ

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AMD Graphics in Apple Systems FAQ

Laptops FAQ

AMD Promotion and Sponsorship FAQ

Tip! Before you call us
For faster service and to ensure that we use your time wisely, please make sure that you have the following information available when you call:

Processors:

Type of processor (Ordering Part Number) e.g. "AMD A8-3850 APU" or "AD3850WNZ43GX"
Brand, model and revision of the motherboard including BIOS revision
Brand and model of the heat sink
Brand and model of the power supply
Operating System
Detailed description of the problem

All other AMD products:

Manufacturer
Model
Driver Version
Operating System
Detailed description of the problem

North America - United States & Canada:

Tel: 877-284-1566 (Toll Free)
FirePro, FireGL and FireMV Support by Telephone: 866-284-2093 (Toll Free – English only)
Monday - Thursday: 9:00AM - 5:30PM EST;
Friday: 9:00AM - 3:00PM EST
Email Web Form

Europe:

Benelux
Tel:00 800-12 30 23 40 (free phone)
Intl Tel: +31-(0)20-8080942
Monday - Friday: 09:00 - 18:00 CET
Email Web Form

France
Tel:0800 908 621 (num.vert)
Intl Tel: +33-(0)170618467
Monday - Friday 09:00 - 18:00 CET
Email Web Form

Germany
Tel:49 (0) 89 4505 3199
Intl Tel: +49-(0)30-30808249
Monday - Friday: 09:00 - 18:00 CET
Email Web Form

Italy
Tel:800 877 224 (numero verde)
Intl Tel: +39-0699337345
Monday - Friday: 09:00 - 18:00 CET
Email Web Form

Spain
Tel:900 99 71 21
Intl Tel: +34- 911875514
Monday - Friday: 09:00 - 18:00 CET
Email Web Form

United Kingdom
Tel: +44 (0) 1276 932318
Intl Tel: +31-208080959
Monday - Friday: 08:00 - 17:00 GMT
Email Web Form

South America:

Argentina
Tel: 0800-444-1186 Toll Free
Intl Tel: +54-11- 59842576
(Portuguese/English/Spanish)
Monday - Friday: 09:00 - 18:00 (GMT-3)
Email Web Form

Brazil
Tel: 0800-891-1349 Toll Free
Intl Tel: +55-11-39587187
(Portuguese/English/Spanish)
Monday - Friday: 09:00 - 18:00 (GMT-3)
Email Web Form

Colombia
Tel: 01-800-915-6060 Toll Free
Intl Tel: +57-1-3819956
(Portuguese/English/Spanish)
Monday - Friday: 07:00 - 16:00 (GMT-5)
Email Web Form

Chile
Tel: 123-00-202-854 Toll Free
Intl Tel: +56-2-2-585-6972
(Portuguese/English/Spanish)
Monday - Friday: 08:00 - 17:00 (GMT-4)
Email Web Form

Mexico
Tel: 001-866-251-9356 Toll Free
Intl Tel: +52-55-47411322
(Portuguese/English/Spanish)
Monday - Friday: 07:00 - 16:00 (GMT-5)
Email Web Form

Peru
Tel: 0800-54777
Intl Tel: +51-1-7071622
(Portuguese/English/Spanish)
Monday - Friday: 07:00 - 16:00 (GMT- 5)
Email Web Form

Venezuela
Tel: 800-100-2512
Intl Tel: +58-212-3357437
(Portuguese/English/Spanish)
Monday - Friday: 08:00 - 17:00 (GMT-4)
Email Web Form

Asia Pacific:

Australia
Tel: 1-800-307657
Monday - Friday: 11:30 - 19:00 AEST
Email Web Form (English)

China
Tel: 400-898-5643
Monday - Friday: 09:30 - 17:00 BJT
Email Web Form (Simplified Chinese/English)

Hong Kong
Email Web Form (Traditional Chinese/English)

India
Tel: +91-80-33230050, 67030050
Monday - Friday: 09:00 - 17:00 IST
Online Warranty Request

Indonesia*
Tel: 007-803-011-0361 (English Only)
Monday- Friday: 09:30 - 17:00 BORT
Email Web Form (English)
* Mobile: XL, Telkomsel & M2 Only

Japan
Tel: 0066-33-812651
Monday – Friday: 10:00 – 18:00 JST
Email Web Form (English/Japanese)

Korea
Email Web Form (English Only)

Malaysia
Tel: 1-800-807088 (English Only)
Monday - Friday: 09:30 - 17:00 MYT
Email Web Form (English)

New Zealand
Tel: 800450175
Monday - Friday: 13:30 - 21:00 NZT
Email Web Form (English)

Philippines*
Tel: 180011141538 (English Only)
Monday - Friday: 09:30 - 17:00 PHT
Email Web Form (English)
*PLDT Service Only

Singapore
Tel: 8001204639
Monday - Friday: 09:30 - 17:00 SST
Email Web Form (English)

Taiwan
Tel: 00801137427
Monday – Friday: 09:30 - 17:00 TWT
Email Web Form (Chinese/English)

Thailand*
Tel: 001800120666587 (English Only)
Monday - Friday: 08:30 - 16:00 THA
Email Web Form (English)
* Landlines: When dialing, need to use phone with IDD
* Mobile: AIS, DTAC & TRUE MOVE Only

Vietnam*
Tel: 120 111 62 (English Only)
Monday – Friday: 08:30 – 16:00 VST
Email Web Form (English)
* VNPT Service Only