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 737-20870: How to Install Your ATI Product

Article Number: 20870

This article provides a guide for various situations that require installation of an ATI graphics card and / or its drivers. The guides are meant to help get the system operating effectively and resolve issues that may have occurred during /after installation of the graphics card.

Table of contents
Choose the section that best matches your situation:

  1. Resolve display issues, performance issues or error messages that occur during / after graphics card installation
    1. Example of issues that can be prevented / resolved with proper installation:
      1. MOM.Implementation: Installation error
      2. CCC.implementation: Installation error
      3. Could not find an upgrade for your current operating system or version
      4. Code 43: Motherboard & Vista compatibility issue
      5. ati2dvag.dll: Wrong drivers installed
      6. ATI Catalyst™ Control Center is not supported by the current driver version
      7. Failed to load detection driver
      8. This display driver is not compatible or Severe! INF Error. Video Driver not found
      9. No compatible hardware found
  2. Upgrade an old graphics card to a new model in an existing system
  3. Upgrade an old driver to the latest version from AMD.COM
  4. Perform a fresh install of a new graphics card into a new system

 

  1. Resolve display issues, performance issues or error messages that occur during / after graphics card installation
    1. If display issues, performance issues or error messages occur during / after installation of the graphics card, AMD Customer Care recommends performing a clean install of the graphics card and / or its drivers
  2. If display issues, performance issues or error messages occur during / after installation of the graphics card, AMD Customer Care recommends performing a clean install of the graphics card and / or its drivers
  3. Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
  4. Verify that the graphics card is compatible with the motherboard. Refer to the motherboard manual to determine compatibility
  5. Verify that the graphics card’s requirements are met by the system. Refer to AMD’s Products and Technologies page to determine the system requirements for your graphics card
  6. Verify that the operating system has the latest service packs / updates
  7. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
  8. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
  9. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
    1. Article GPU-33 for a Windows 7 based system
    2. Article GPU-1 for a Windows Vista based system
    3. Article GPU-2 for a Windows XP / Windows 2000 based system

      Return to Table of Contents

  1. Upgrade an old graphics card to a new model
    1. Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to for information on how to identify your graphics card
      Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
  2. Verify that the new graphics card is compatible with the motherboard. Refer to the motherboard manual to determine compatibility
  3. Verify that the graphics card’s requirements are met by the system. Refer to AMD’s Products and Technologies page to determine the system requirements for your graphics card
  4. Verify that the operating system has the latest service packs / updates
  5. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
  6. Download the latest drivers for the new graphics card
  7. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
  8. Uninstall the old graphics card. Refer to Article GPU-58 for detailed instructions on how to uninstall the old graphics card
  9. Install the new graphics cards. Refer to Article GPU-59 for detailed instructions on how to install the new graphics card
  10. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
    1. Article GPU-33 for a Windows 7 based system
    2. Article GPU-1 for a Windows Vista based system
    3. Article GPU-2 for a Windows XP / Windows 2000 based system

      Return to Table of Contents
  1. Upgrade an old driver to the latest version from AMD.COM
    1. Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to for information on how to identify your graphics card
      Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
  2. Verify that the operating system has the latest service packs / updates
  3. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
  4. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
  5. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
    1. Article GPU-33 for a Windows 7 based system
    2. Article GPU-1 for a Windows Vista based system
    3. Article GPU-2 for a Windows XP / Windows 2000 based system

      Return to Table of Contents
  6.  Perform a fresh install of a new graphics card into a new system
    1. Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to for information on how to identify your graphics card
      Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
  7. Verify that the graphics card is compatible with the motherboard. Refer to the motherboard manual to determine compatibility
  8. Verify that the graphics card’s requirements are met by the system. Refer to AMD’s Products and Technologies page to determine the system requirements for your graphics card
  9. Install the new graphics cards. Refer to Article GPU-59 for detailed instructions on how to install the new graphics card
  10. Verify that the operating system has the latest service packs / updates
  11. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
  12. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
    1. Article GPU-33 for a Windows 7 based system
    2. Article GPU-1 for a Windows Vista based system
    3. Article GPU-2 for a Windows XP / Windows 2000 based system

      Return to Table of Contents

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