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 How to remove old graphics hardware

Article Number: GPU-58

This article provides instructions on how to uninstall pre-existing ATI graphics hardware to allow you to get your system operating effectively when performing a graphics card upgrade and help resolve issues that you may have experienced during / after installation of the graphics card

Note! The following instructions are general steps for uninstalling pre-existing graphics hardware and should only be used for reference. To prevent damage to the graphics card or other system components, obtain specific instructions for uninstalling the graphics hardware from the graphics card manufacturer or system manufacturer.

Instructions:

  1. The following items will be needed to uninstall the old graphics hardware
    1. Phillips screwdriver
    2. Antistatic wrist strap
  2. Download the latest drivers for the graphics card from AMD's Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
  3. To avoid any potential conflicts when installing the new graphics hardware, remove any pre-existing drivers / software for the graphics card. Note! This step must be completed before physically uninstalling the old graphics card
    1. If the old graphics card was manufactured by ATI or one of its partners, refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
    2. If the old graphics card was manufactured by a company other than ATI, contact the manufacturer for specific instructions on uninstalling the graphics card
    3. If the system is using an onboard graphics chipset, it must be disabled through the motherboard’s BIOS settings and Windows® Device Manager (if applicable) before installation of the new graphics card
      1. Refer to the motherboard manual for specific instructions or
      2. Refer to Article 20869 for a quick reference guide on disabling onboard graphics
  4. Warning! The next steps require that the computer is turned off and all external connections to the system are disconnected (power supply cables, audio / video cables, etc) to prevent static damage to the system’s components. Before handling any system components discharge your body’s static electricity by touching the metal surface of the computer chassis or use an antistatic wrist strap connected to a grounded object
  5. Disconnect all internal cables connected to the graphics hardware (i.e. dedicated power connections, if applicable)
  6. Locate and unscrew / unclip the old graphics card from the case’s mounting bracket
  7. Press away on the expansion slot lever to unlock the card from the slot
  8. Slide the card out of the graphics slot, and remove it from the computer

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