737-19285: Warranty Service Request 
letzte Aktualisierung am
 12.02.2009   
Artikel-Nr.
 19285 

Dear Customer,

To help you determine if warranty service is required on a technical issue you are experiencing, please follow the four-step Warranty process below:

STEP 1: SEARCH THE ATI CUSTOMER CARE KNOWLEDGEBASE

When experiencing a technical issue please visit our KNOWLEDGEBASE to find answers to your questions prior to requesting warranty service. Please note that over 80% of the video cards returned to ATI Technologies for Warranty Service are tested functional.

We recommend first installing the latest drivers to optimize the performance of the product. These are available from the Drivers Download page.

Here is a list of examples that likely DO NOT require warranty service.

  1. System restarts to a black screen after installation.
  2. Display corruption.
  3. Random system hangs.
  4. Game or Application performance.

STEP 2: CHECK IF THE PRODUCT IS ELIGIBLE FOR WARRANTY SERVICE

  1. Check for the Standard Warranty Period  (also located in your product manual) 
  2. Check that your product is a Retail-Packaged* "BUILT-BY ATI"

* Please note that OEM, Partner and System Builder products (eg. DELL, Sapphire, Connect3D) are not eligible for Warranty Service from ATI. 

STEP 3:  OBTAIN REQUIRED INFORMATION

Please collect the following information which will be required to process the Return Materials Authorization (RMA) form:

  1. Product Serial Number (white sticker located on the front/back of your ATI card) 
  2. Product Part Number (begins with 102, white sticker located on the front/back of your ATI card) 
  3. Contact Information (name, address, phone number and email)

STEP 4: PROCEED WITH RETURN MATERIALS AUTHORIZATION (RMA) FORM BELOW

  Online Return Materials Authorization (RMA) Form

 
 
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The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. AMD reserves the right to revise this information and to make changes from time to time to the content hereof without obligation of AMD to notify any person of such revisions or changes.

AMD MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE CONTENTS HEREOF AND ASSUMES NO RESPONSIBILITY FOR ANY INACCURACIES, ERRORS OR OMISSIONS THAT MAY APPEAR IN THIS INFORMATION. AMD SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT WILL AMD BE LIABLE TO ANY PERSON FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY INFORMATION CONTAINED HEREIN, EVEN IF AMD IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.