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AMD Graphics Software and Drivers FAQFAQ

A complete uninstall of the current driver is required before installing the new graphics driver. A BSOD can occur when the installation process conflicts with the old driver.

Please refer to knowledge base articles GPU-57 and GPU-507 for uninstall and reinstall instructions of the AMD Catalyst software.​

2.0263/4/2015 1:05 PM
  
AMD FreeSync™ Technology FAQFAQ

​The DisplayPort Adaptive-Sync specification was ported from the Embedded DisplayPort specification through a proposal to the VESA group by AMD. DisplayPort Adaptive-Sync is an ingredient feature of a DisplayPort link and an industry standard that enables technologies like AMD FreeSync™ technology.​

2.02152/24/2015 9:32 AM
  
AMD FreeSync™ Technology FAQFAQ

​AMD has undertaken every necessary effort to enable AMD FreeSync™ technology in the display ecosystem. Monitor vendors are now integrating the DisplayPort Adaptive-Sync specification and productizing compatible displays. AMD is working closely with these vendors to bring products to market, and we expect compatible monitors in the 4Q14-1Q15 timeframe.

2.02172/24/2015 9:30 AM
  
AMD FreeSync™ Technology FAQFAQ
​DisplayPort Adaptive-Sync is an ingredient DisplayPort feature that enables real-time adjustment of monitor refresh rates required by technologies like AMD FreeSync™ technology. AMD FreeSync™ technology is a unique AMD hardware/software solution that utilizes DisplayPort Adaptive-Sync protocols to enable user-facing benefits: smooth, tearing-free and low-latency gameplay and video.​ Users are encouraged to read this interview​ to learn more.
3.02142/24/2015 9:29 AM
  
AMD FreeSync™ Technology FAQFAQ

​There are three key advantages AMD FreeSync™ technology holds over G-Sync: no licensing fees for adoption, no expensive or proprietary hardware modules, and no communication overhead. 

The last benefit is essential to gamers, as AMD FreeSync™ technology does not need to poll or wait on the display in order to determine when it’s safe to send the next frame to the monitor. 

AMD FreeSync™ technology uses industry-standard DisplayPort Adaptive-Sync protocols to pre-negotiate supported min/max refresh rates during plug’n’play, which means frame presentation to the user will never be delayed or impaired by time-consuming two-way handshakes.

 

2.02202/24/2015 9:28 AM
  
AMD FreeSync™ Technology FAQFAQ

AMD FreeSync™ technology’s ability to synchronize the refresh rate of a display to the framerate of a graphics card can eliminate visual artifacts that many gamers are especially sensitive to: screen tearing, input lag, and stuttering. AMD FreeSync™ technology aims to accomplish this through an open ecosystem that does not require licensing fees from participants, which encourages broad adoption and low end-user costs.

 ​
2.02212/24/2015 9:27 AM
  
AMD FreeSync™ Technology FAQFAQ

​AMD Radeon™​ graphics cards will support a wide variety of dynamic refresh ranges with AMD FreeSync™ technology. Using DisplayPort Adaptive-Sync, the graphics card can detect and set an appropriate maximum and minimum refresh rate based on the capabilities reported by the display. Potential ranges include 36-240Hz, 21-144Hz, 17-120Hz and 9-60Hz.

2.02222/24/2015 9:25 AM
  
AMD FreeSync™ Technology FAQFAQ

 

To take advantage of the benefits of AMD FreeSync™ technology, users will require: a monitor compatible with DisplayPort Adaptive-Sync, a compatible AMD Radeon™​ GPU with a DisplayPort connection, and a compatible AMD Catalyst™ graphics driver. AMD plans to release a compatible graphics driver to coincide with the introduction of the first DisplayPort Adaptive-Sync monitors.
3.02162/24/2015 9:24 AM
  
AMD FreeSync™ Technology FAQFAQ

​An AMD Radeon™ graphics card compatible with AMD FreeSync™ technology uses the DisplayPort™ Adaptive-Sync specification to automatically determine the minimum and maximum refresh rates supported by a dynamic refresh-ready system. Using this approach, no communication must occur to negotiate the time a current frame remains on-screen, or to determine that is safe to send a new frame to the monitor.

By eliminating the need for ongoing communication with pre-negotiated screen update rates, AMD FreeSync™ technology can execute highly dynamic changes in frame presentation intervals without incurring communications overhead or latency penalties.

 

2.02242/24/2015 9:16 AM
  
AMD FreeSync™ Technology FAQFAQ

 

AMD has undertaken efforts to encourage broad adoption for AMD FreeSync™ technology, including:

  • Royalty-free licensing for monitor vendors;
  • Open and standardized monitor requirements (e.g. no non-standard display controllers or ASICs);
  • Industry-standard implementation via the DisplayPort Adaptive-Sync amendment to the DisplayPort 1.2a specification; and
  • interoperability with existing monitor technologies.

AMD is presently advocating these benefits to display vendors and working with their respective design teams to expand the capabilities of high-performance/gaming-oriented monitor lineups to include AMD FreeSync™ technology. While AMD cannot possibly guarantee that "every monitor" will adopt AMD FreeSync™ technology in time, we do believe that this approach is best to achieve wide industry support.

Additionally, it must be established that all dynamic refresh rate technologies require robust, high-performance LCD panels capable of utilizing a wide range of refresh rates without demonstrating visual artifacts. Such LCD panels naturally cost more to manufacture and validate than less capable panels, which may render dynamic refresh rate technologies economically unviable for especially cost-conscious monitors. Economies of scale and the maturation of dynamic refresh rate technologies could help alleviate this concern and further promote adoption in the future.

Learn more: What is the difference between AMD FreeSync™ technology and DisplayPort Adaptive-Sync ?

3.02252/23/2015 5:25 PM
  
AMD FreeSync™ Technology FAQFAQ

Virtually all monitors feature circuitry known as a “scaler,” which governs the interaction between the graphics card and the physical LCD panel. This essential circuitry also provides user-facing features like: audio output capabilities, display interfaces (e.g. DisplayPort™ or HDMI®), and the “OSD” (settings menu). AMDhas recently entered collaboration​​ with the industry’s largest scaler vendors (MStar, Novatek and Realtek) to create a range of monitor scalers ready for DisplayPort™ Adaptive-Sync by year end; these scalers will pave the way for retail monitor designs that offer compatibility with AMD’s FreeSync™ technology in 1Q15.​​

4.02272/23/2015 5:01 PM
  
AMD FreeSync™ Technology FAQFAQ

As of February 16, 2015, the following monitors are compatible with AMD FreeSync™ technology. Prices and availbility dates are determined by their respective manufacturers, and will be announced by these vendors at a later date:

​​​ManufacturerModel #SizeResolutionRefresh Rate
​BenQ​XL2730Z​27"​2560x1440​144Hz
​LG Electronics​29UM67​29"​2560x1080​75Hz
​LG Electronics​34UM67​34"​2560x1080​75Hz​
​Nixeus​NX-VUE24​24"​1920x1080​144Hz
​SamsungUE590​23.6",28"​3840x2160​60Hz
​SamsungUE850​23.6", 28", 31.5"​3840x2160​60Hz
​Viewsonic​VX2701mh​27"​1920x1080​144Hz
​Acer​​XG270HU​​27"2560x1440​144Hz


 

8.02842/23/2015 4:57 PM
  
AMD FreeSync™ Technology FAQFAQ

AMD FreeSync™ technology will utilize DisplayPort Adaptive-Sync protocols to enable dynamic refresh rates for video playback, gaming and power-saving scenarios. 

All AMD Radeon™ graphics cards in the AMD Radeon™ HD 7000, HD 8000, R7 or R9 Series will support AMD FreeSync™ technology for video playback and power-saving purposes. The AMD Radeon™ R9 295X2, 290X, R9 290, R9 285, R7 260X and R7 260 GPUs additionally feature updated display controllers that will support dynamic refresh rates during gaming.

AMD APUs codenamed "Kaveri," "Kabini," "Temash," "Beema" and "Mullins" also feature the necessary hardware capabilities to enable dynamic refresh rates for video playback, gaming and power-saving purposes. All products must be connected to a display that supports DisplayPort Adaptive-Sync.

 
It is our current understanding that the software architecture of select games may not be compatible with dynamic refresh rate technology like AMD FreeSync™ technology. In these instances, users will be able to toggle the activation of FreeSync in the AMD Catalyst™​ driver.
5.02192/23/2015 4:46 PM
  
AMD FreeSync™ Technology FAQFAQ

 

The basic benefit of AMD FreeSync™ technology is the dynamic refresh rate ("DRR"), which allows the graphics card to synchronize the refresh rate of a monitor 1:1 with the framerate of an AMD Radeon™ GPU. With DRR, gamers can  experience the full range of framerates produced by a graphics card without clamping to some divisor of the monitor’s refresh rate (e.g. 30 or 45 FPS). Because AMD FreeSync™ technology can eliminate the large jumps in framerates induced by traditional v-sync, the result in noticeably smoother gameplay.

 
Gamers especially sensitive to input latency — a delay between mouse movement and cursor movement — will also see a distinct increase in responsiveness.

 
Finally, running a game at full framerates (e.g. without v-sync) would typically introduce nasty horizontal tearing, but AMD FreeSync™ technology also eliminates tearing as a rule. AMD FreeSync™ technology is a "best of all worlds" solution from the perspective of smoothness, image quality and responsiveness.

4.02232/23/2015 4:42 PM
  
AMD FreeSync™ Technology FAQFAQ

 

 
AMD FreeSync™ technology is an AMD effort to leverage industry standards, like DisplayPort Adaptive-Sync, to deliver dynamic refresh rates. Dynamic refresh rates synchronize the refresh rate of a compatible monitor to the framerate of a user’s AMD Radeon™ graphics to maximally reduce input latency and reduce or fully eliminate stuttering/juddering/tearing during gaming and video playback.​
5.02122/23/2015 4:38 PM
  
AMD FreeSync™ Technology FAQFAQ

 

 

With AMD FreeSync™ technology, an AMD Radeon™ graphics card directly controls display timings. Direct control eliminates the need for polling or waiting on the display, which could impact latency and performance.

Upon connecting a AMD FreeSync™ technology-enabled monitor to a compatible AMD Radeon™ graphics card, the minimum and maximum times between the display of new frames (the vblank period) is exposed to the GPU via DisplayPort Adaptive-Sync. Because the minimum/maximum vblank period is known to the graphics card, successive frames will intelligently be sent within those boundaries. Predictive or speculative timing is not required under this model, and the GPU will adjust the display's refresh rate to match the current frame rate.

If an upcoming frame is delivered outside of the monitor's supported vblank period, that frame will be immediately presented on-screen when available to ensure the fastest possible screen update.

10.02262/23/2015 4:33 PM
  
AMD CrossFire™ FAQFAQ

​Please refer to the troubleshooting steps in "I do not see any AMD CrossFire™ option in the AMD Catalyst™ Control Center?" FAQ​

2.024011/21/2014 8:47 AM
  
Multimonitor FAQFAQ

​Absolutely. In fact, connecting an HDTV to an AMD graphics product is really no different than connecting a monitor.

AMD recommends that you connect the HDTV via HDMI. If you wish to connect an HDTV in addition to multiple monitors, then:

  1. The first non-TV display may be connected to any output (HDMI, DVI, VGA, DP).
  2. The TV should be connected to HDMI.
  3. The remaining displays must be connected to the GPU's DisplayPort outputs. You may use active DisplayPort adapters if these remaining displays don't natively offer support for DisplayPort.
1.028311/19/2014 10:23 AM
  
Multimonitor FAQFAQ

​On the hardware level, each graphics chip we manufacture is equipped with the ability to support a certain maximum number of displays. The graphics chip is then connected to display outputs (like DVI or DisplayPort), which allow you to physically connect displays. The number and type of display outputs will vary based upon the product and its display output configuration.

On the software side, the AMD Catalyst™ driver suite is the one-stop shop for configuring the way your connected displays actually behave. From configuring the orientation to combining their resolutions (more on that later), AMD Catalyst™ makes it easy to get multiple displays up and running.

2.028011/19/2014 10:21 AM
  
Multimonitor FAQFAQ

​Many people have never noticed, but the rear face of many monitors offer four threaded holes to receive bolts. These aren't random: they're VESA MIS-D 100 or VESA MIS-D 75 mounting holes. These two technical standards are what allow people to buy off-the-shelf wall mounts and stands that quickly and easily fit any TV or monitor.

To that point, XFX makes a fantastic triple monitor stand built specifically with AMD Eyefinity technology in mind. Supporting three displays up to 24", it has adjustable arms, a USB hub, cable management, and audio ports. The great thing about this stand is that the part that sits on your desk isn't a whole lot bigger than a single monitor, which makes it perfect for folks with limited desk space.

1.027911/19/2014 10:20 AM
  
Multimonitor FAQFAQ

​AMD Eyefinity technology is a solution developed by AMD that allows consumers to run up to six simultaneous displays off of a single graphics card. This is a unique feature of AMD graphics products that cannot be found on any other consumer graphics solution at this time.

More importantly for consumers, AMD Eyefinity technology is not a feature we reserve for our most expensive products. Indeed, AMD Eyefinity technology is available on more than 45 consumer and professional-grade products. These products cover a very large spectrum of prices, giving you the flexibility to find the solution that you need.

1.027411/19/2014 10:15 AM
  
Multimonitor FAQFAQ

​Offering and supporting a relatively new display output standard is not without its growing pains. Like DVI and HDMI when they were new, it will take time for the ecosystem of DisplayPort-compatible products to mature.

In the meantime, AMD has worked very closely with its partners to introduce inexpensive active adapters that will let you connect DVI displays with resolutions up to 1920x1200 to a DisplayPort output.

As DVI is the primary connector type for today's LCD monitors, these adapters will help bridge the gap for users looking to migrate to the superior DisplayPort standard without breaking the bank on new monitors. And for users looking to add a few additional monitors to enable AMD Eyefinity technology, the adapters permit any DVI monitor to do the job.​

1.027311/19/2014 10:14 AM
  
Multimonitor FAQFAQ

​AMD Eyefinity technology support was introduced in 2009, and that support has expanded to dozens of products across the AMD Radeon™ Graphics and AMD FirePro™ Professional Graphics lines.

To learn more about the AMD Eyefinity technology capabilities of the products in these families, please visit their respective product pages. Each product page details the available display connectors and the maximum number of displays supported on AMD's reference design.

1.027111/19/2014 10:11 AM
  
Multimonitor FAQFAQ

​With the introduction of AMD Eyefinity technology in 2009, we also introduced the first implementation of DisplayPort for consumer graphics. DisplayPort connections not only allow a single graphics card to inexpensively support a large number of monitors simultaneously, but support them in a compact area—perfect for a GPU!

For many technological reasons (PDF), DisplayPort is also a superior alternative to the same old connections (HDMI, VGA, DVI) that we've been using for a long time. For example, DisplayPort can deliver stereoscopic 3D content—like 3D games or Blu-ray—but at a much higher resolution and frame rate than either DVI or HDMI can provide. As another example, AMD products that feature DisplayPort 1.2 outputs can actually run several displays from just one port. This feature requires specialized display hubs (available 4Q10/1Q11), but DVI and HDMI can't do that!

For all of these reasons and more, the designs from AMD and our partners have begun to include a number of DisplayPort connections.​

1.026911/19/2014 10:09 AM
  
Multimonitor FAQFAQ

​When AMD designs a new family of AMD Radeon™ graphics products, we define a certain set of parts, materials and specifications that add up to a standard, or reference, design. This reference design makes it easy for the partner companies that actually sell our products—such as Sapphire, XFX or ASUS—to manufacture them.

When you buy an AMD Radeon™ graphics product that follows the reference design from one of these companies, you can be sure its specifications match what we describe in our product pages.

 

An AMD Radeon™ HD 7970 GPU using the official reference design from AMD.

However, partner companies don’t necessarily have to follow the reference design for a given product. These companies can often manufacture custom designs that offer different display output configurations, new cooling or tuned performance.

As an example, the Sapphire FleX HD 7950 uses a unique chip and an included adapter to easily connect a third DVI display to the card’s HDMI port. This pre-packaged “simplifies” AMD Eyefinity technology by providing everything a user needs right out of the box.

Radeon_HD_6850_350W.jpg 

The SAPPHIRE FleX HD 7950, a non-reference design, is built for AMD Eyefinity technology: new cooling and an included adapter allow this product to support three DVI monitors out of the box.

Innovative designs like the Sapphire FleX HD 7950 demonstrate not only the creativity of our partners, but the flexibility we’ve built into AMD Eyefinity technology. In other words, non-reference designs can make it even easier to find and configure an AMD Eyefinity technology solution that meets your needs.

When it comes to AMD FirePro™ professional graphics products, however, you should know that third-party manufacturers do not produce solutions on AMD’s behalf. All AMD FirePro™ professional graphics products adhere to the reference designs detailed on our site.​

2.026711/19/2014 10:09 AM
  
Multimonitor FAQFAQ

​In traditional multi-monitor setups, any piece of an object moving from one monitor to the next is simply chopped off and moved, regardless of how small that piece may be. For example, a small piece of a character's armor might reach the edge of one display, resulting in the armor appearing to "jump" crudely to the next display.

bezel_example_650W 


 

Notice how the edge of this character's shield does not transition to another monitor as a player would expect. Bezel compensation corrects for this jarring visual anomaly.

This chopping may also cause objects to become misaligned as they pass between displays. That piece of armor on the next display may be positioned higher or lower than the player would expect it to be, and that effect can compromise the immersion of the game.

Bezel compensation remedies these issues by treating the plastic frame of your displays as an object that games and applications merely pass behind. The effect is subtle, but impressive: objects are no longer interrupted by the bezel, and remain aligned when passing from one display to the next.

For a visual example of this technology, consider this 10-minute primer video by Widescreen Gaming Forum.​

2.026611/19/2014 10:07 AM
  
Multimonitor FAQFAQ

​There are many ways to configure your monitors for SLS mode in AMD Eyefinity technology, but the three below are the most common. Other supported modes include 2x2 landscape, 3x1 portrait, and 5x1 landscape. Please note that 5x1 Landscape and Portrait became officially-support AMD Eyefinity modes with AMD Catalyst™ 11.10 in October, 2011.

3x1 Landscape

3x1_Landscape_Eyefinity_Setup_650W.jpg 

5x1 Portrait

5x1_Landscape_Eyefinity_Setup_650W.jpg 

3x2 Landscape

3x2_Landscape_Eyefinity_Setup_650W.jpg
1.026411/19/2014 10:04 AM
  
AMD Eyefinity FAQFAQ

Display outputs are the ports on the back of your graphics card, which can accept a connection with a monitor. The following pictures illustrate the outputs you might find on an AMD graphics product:

Digital Visual Interface (DVI) DVI
DisplayPort (DP) DP
Mini DisplayPort (mDP) mDP
High-Definition Multimedia Interface (HDMI) HDMI
Video Graphics Array (VGA) VGA
3.0411/18/2014 8:28 PM
  
AMD Eyefinity FAQFAQ

It's partially true. AMD Eyefinity technology is a brand name that actually describes three distinct functions:

  1. Hardware support for three or more monitors attached to a single graphics card.
  2. Software support to independently configure and run each of those displays.
  3. And software support to combine the resolutions of all of those displays into one big resolution.

At a basic level, many users like AMD Eyefinity technology for the first reason: connecting more than two displays is no longer a challenge as it has been in the past. And whether you run Linux, Microsoft® Windows® or Mac OS®, each operating system works seamlessly with AMD's hardware/software to connect and configure multiple displays.

Assuming for a moment that you never perform any additional configuration once the monitors are connected, these displays are running in what's called "extended mode." Monitors do not have to be the same size or resolution in this mode, and you should feel free to rearrange your games and applications across the extended displays as you see fit.

The primary drawback to extended displays is that a game or video cannot readily be maximized to take advantage of all the displays at the same time, which is where AMD Eyefinity technology's SLS mode steps in.

Single Large Surface (SLS) mode is activated when you create an AMD Eyefinity technology display group in the AMD Catalyst™ Control Center. SLS mode combines the resolutions of all the connected displays, and then essentially "tricks" the operating system into believing that there is one display with that large combined resolution. 

5x1_Landscape_Eyefinity_DA2_650W.jpg


 

Dragon Age II in AMD Eyefinity technology 5x1 portrait mode. Spanning the game to all five monitors would not be possible without SLS.

While SLS mode does not require all monitors to be of the same resolution, SLS mode will force each monitor to match the smallest resolution on any of the displays you're combining. For example, a 1680x1050 monitor paired with two 1920x1200 monitors will force the 1920x1200 monitors to 1680x1050 before they're combined for a final SLS resolution of 5040x1050. For this reason, we do strongly encourage all monitors to have, at the very least, the same resolution. Provided you meet this technical requirement, we think you'll find the effect of SLS to be absolutely breathtaking.

Seeing is believing, though, and this interactive demo shows just how much you're missing in the games we've validated if you're playing on just one monitor. Even many of the games we haven't validated also look great with AMD Eyefinity technology! 

The same demo also shows how users can be more productive in a professional environment with an AMD Eyefinity technology on an AMD FirePro™ professional graphics solution.

But AMD Eyefinity technology isn't just about games. The prestigious market research firm, IDC, has shown (PDF) that workers are more productive when equipped with a multi-display solution like AMD Eyefinity technology.  Even with SLS mode enabled, each display can be treated like an independent monitor with the AMD HydraVision™ software.

So, whether you choose SLS or extended displays, the versatility of AMD Eyefinity technology virtually ensures that there will be a solution to help you work smarter and game harder.​

2.01311/18/2014 8:24 PM
  
AMD Eyefinity FAQFAQ

There are many ways to configure your monitors for SLS mode in AMD Eyefinity technology, but the three below are the most common. Other supported modes include 2x2 landscape, 3x1 portrait, and 5x1 landscape. Please note that 5x1 Landscape and Portrait became officially-support AMD Eyefinity modes with AMD Catalyst™ 11.10 in October, 2011.

3x1 Landscape

3x1_Landscape_Eyefinity_Setup_650W.jpg

5x1 Portrait

5x1_Landscape_Eyefinity_Setup_650W.jpg

3x2 Landscape

3x2_Landscape_Eyefinity_Setup_650W.jpg
2.01611/18/2014 8:23 PM
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