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Windows® 8 FAQFAQ

The following AMD GPU/APU products fully support DirectX® 12 and will provide the complete Windows® 10 experience:

  • AMD Radeon™ R9 Series graphics
  • AMD Radeon™ R7 Series graphics
  • AMD Radeon™ R5 240 graphics
  • AMD Radeon™ HD 8000 Series graphics for OEM systems (HD 8570 and up)
  • AMD Radeon™ HD 8000M Series graphics for notebooks
  • AMD Radeon™ HD 7000 Series graphics (HD 7730 and up)
  • AMD Radeon™ HD 7000M Series graphics for notebooks (HD 7730M and up)
  • AMD A4/A6/A8/A10-7000 Series APUs
  • AMD A6/A8/A10 PRO-7000 Series APUs
  • AMD E1/A4/A10 Micro-6000 Series APUs
  • AMD E1/E2/A4/A6/A8-6000 Series APUs​
The following products have driver support for Windows 10® and DirectX® 11:
  • AMD Radeon™ HD 6000 Series/AMD Mobility Radeon™ HD 6000 Series Graphics
  • AMD Radeon™ HD 5000 Series/AMD Mobility Radeon™ HD 5000 Series Graphics​
2.02858/27/2015 12:46 PM
Windows® 8 FAQFAQ

No. You should only use the graphics drivers provided by Microsoft® via Windows®​ Update or use Windows Update to install a suitable driver for your product.

5.02918/27/2015 12:43 PM
Windows® 8 FAQFAQ

AMD Radeon™ HD 5000 and AMD Radeon™ HD 6000 Series products should fully work in Windows® 10 but will not support DirectX® 12 specific features.  AMD is working closely with Microsoft® to have certified graphics drivers available for these products when Windows® 10 officially launches.

AMD Radeon™ HD 4000 Series or older products are not certified to support Windows Display Driver Model (WDDM) 1.2 or later.  Therefore, systems using AMD Radeon™ HD 4000 Series or older will default to running the Microsoft® Basic Display Driver.  As a result, display functionality may be limited.
If your graphics adapter is based on an AMD Radeon™ HD 4000 Series or older, you may consider these options:
  1. Continue using the existing operating system.
  2. If you have already upgraded to Windows® 10 and would like to revert back to the previous version of Windows, refer to this Microsoft page for instructions.
  3. Upgrade to an AMD graphics product that provides Windows® 10 support. For information about resellers and product availability, visit:
    NOTE: Before upgrading ensure that your system meets the requirements of the graphics adapter, such as:
    • ​​Motherboard with compatible graphics card slot
    • Adequate power supply unit to handle the complete system power requirements
    • Display with compatible connections
4.02878/27/2015 12:42 PM
Product Comparison FAQsFAQ

The AMD family name is indicated by the numbering, such as HD6XXX (6000 series graphics card family) or HD 7XXX (7000 series graphics card family).

Each AMD family of graphics card w​ill have a range of products, with different performance points and features. Examples of this would be the AMD HD7970 and the AMD HD7750. For a full breakdown of the AMD Radeon Graphics families please visit the AMD Graphics comparison page.​​

2.0858/7/2015 10:35 AM
Product Comparison FAQsFAQ

Please review the motherboard or system manual for a list of supported processor types and socket configurations.  Then review the matching processor and specifications on the AMD Processor Solutions page.​​

2.0828/7/2015 10:20 AM
AMD Graphics in Apple Systems FAQFAQ

The Apple® Boot Camp drivers are available on the Mac OS®​ X Leopard installation disc, or are available to download from  AMD does not provide an Apple Boot Camp driver for Windows®​ 8.1. Please contact Apple to confirm Windows 8.1 driver availability for your Apple product.

3.0647/15/2015 11:06 AM
Laptops FAQFAQ

The Switchable Graphics page in the AMD Catalyst™ Control Center offers a variety of settings to delegate graphics responsibilities to a specific GPU.  The settings provided may differ between laptop manufacturers and their implementation of the technology.

Settings include:

  1. Choosing a switchable graphics method (Dynamic or Fixed)
    • Select the graphics processor based on application needs (Dynamic)
    • Select the graphics processor manually or based on power source (Fixed)
  2. Assigning applications to GPUs
    • Specify which GPU is best suited for 3D and video applications found in the list.
  3. Manually selecting a GPU
    • Delegate all graphics processing tasks to a specific GPU
  4. Automatically switching GPUs based on power source
    • Configure the laptop so that it automatically uses the power-saving GPU when the laptop is running off the battery and the high-performance GPU when the laptop is plugged in (AC Power).
2.0667/15/2015 11:04 AM
Laptops FAQFAQ

AMD recommends that graphics drivers be obtained from the laptop manufacturer. KB article GPU-28041 helps to explain why it may be necessary to use the driver that is provided by the laptop manufacturer.

However, AMD does offer generic laptop graphics drivers for compatible AMD Mobility Radeon™ HD Series products. AMD Mobility Radeon drivers can be found by visiting AMD's driver hub.

2.0627/15/2015 10:59 AM
Laptops FAQFAQ

AMD recommends that graphics drivers be obtained from the laptop manufacturer. KB article GPU-28041 helps explain why it may be necessary to use the driver that is provided by the laptop manufacturer.

However, AMD does offer generic laptop graphics drivers for compatible AMD Mobility Radeon™​ HD Series products. AMD Mobility Radeon drivers can be found by visiting AMD's driver hub.

2.0657/15/2015 10:58 AM
Laptops FAQFAQ

AMD provides a generic driver for compatible laptops using Windows® 8 with support for AMD Mobility Radeon HD2000, 3000 and 4000 Series graphics cards. The driver is limited to WDDM 1.1 functionality. To dowload this driver, select from the options below:

NOTE: For laptops that are not compatible, the installation of the driver will fail and display an error message that states, "no compatible hardware was found." KB article GPU-28041 helps to explain why it may be necessary to use the driver that is provided by the laptop manufacturer.

3.0637/15/2015 10:56 AM
Windows® 8 FAQFAQ

Performance should not be affected since DirectX® 11 is supported by Windows® 10. However, the graphics adapter will not be able to take advantage of DirectX® 12 enhancements.​

2.02927/15/2015 10:20 AM
Windows® 8 FAQFAQ

Yes. DirectX® 9 and DirectX® 10 games will continue to work in Windows® 10.​

3.02937/15/2015 10:19 AM
Windows® 8 FAQFAQ

When installing Windows® 10, the OS will install standard drivers for the graphics adapter. Once the OS installation is complete, you can then download and install the latest AMD Catalyst™ drivers from the AMD website.​

3.02947/15/2015 10:18 AM
Windows® 8 FAQFAQ

The Windows® 10 Compatibility Checker should be used to verify hardware compatibility.  The Checker is part of “The Get Windows 10” app, which is being delivered via Windows Update.  In order to obtain The Get Windows 10 app from Windows Update, your system must have KB3035583​ installed.

3.02887/15/2015 10:10 AM
Windows® 8 FAQFAQ
If your graphics adapter is on the AMD supported products list, please ignore the error message.  We are working with Microsoft®​ to correct the issue.​
4.02867/15/2015 10:09 AM

​Yes, there is a PDF download version.

2.0753/6/2015 3:33 PM
Multimonitor FAQFAQ

​Any AMD Eyefinity technology configuration that works with a single graphics card will work with AMD Crossf​​​​ire™ technology, however all monitors must connect to the primary graphics card. In most systems, this will be the GPU installed closest to the CPU. This is true for both AMD Radeon™ graphics and AMD FirePro™ professional graphics products.​

4.01603/6/2015 12:28 PM
Multimonitor FAQFAQ

​Yes and No, there is two types of DVI outputs:

DVI-I: DVI-I is short for Digital Video Interface – Integrated. This connection provides a digital and analog video signal. A VGA (analog) connection can be established using a DVI to VGA adapter. 

DVI-D: DVI-D is short for Digital Video Interface – Digital. This connection provides a digital video signal. A VGA (analog) connection CANNOT be established using a DVI to VGA adapter. 

For more information on common output types and a visual aid please see our Common Male Connector and Female Connection Types​​ knowledge base article.

2.01643/6/2015 12:25 PM
Multimonitor FAQFAQ

​​​​​AMD Radeon™ 4000 series and older graphics cards can support a maximum of two displays per GPU.  Some partner manufactured graphics cards containing two GPUs on a single card can support up to four connected displays; please refer to the manufacturer’s website for details.​

2.01693/6/2015 12:25 PM
Multimonitor FAQFAQ

AMD recommends using only the accessories that came with the graphics card.  If the splitter came bundled with the graphics card, then it should be compatible and may be used to support different display modes.  Information on supported modes and configurations should be found on the graphics card manufacturer's website.

A list of AMD partner manufacturers can be found here.

For 3rd party splitters that were pu​​​rchased separately, AMD doesn't guarantee compatibility or functionality.  Please consult with the splitter manufacturer for assistance.​

2.01713/6/2015 12:24 PM
Multimonitor FAQFAQ

Although the graphics card has three display connectors, it can only output two video signals simultaneously.  This is because two of the three output connectors share one video signal and therefore, the graphics card can only support a maximum of two displays.  The display output combinations that can be achieved are dependent on the specific make and model of the graphics card.

To test which output combinations are possible with the graphics card, connect the displays to the graphics card and launch the AMD Catalyst™ Control Center.  If only one display can be enabled inside the AMD Catalyst Control Center, the video signal is being shared by the two connected outputs.  Moving one of the displays to the other available output connector should allow both displays to work simultaneously. 

2.01723/6/2015 12:24 PM
Multimonitor FAQFAQ

​​​The AMD Radeon™ R series graphics card can support up to 6 displays, with the exception for the R7 250/240 which can support a maximum of two displays.

The table below illustrates the combination of outputs that can be used with the number of connected displays.  Please note when connecting 4 displays, one of the displays must be connected using DisplayPort™ output.

 R9 290X/290R9 280XR9 270X/270R7 260XR7 250/240
Maximum displays supported

3 with DVI/HDMI

4 using DisplayPort 

6 with an MST hub

3 with DVI/HDMI1

4 using DisplayPort1​ 

6 with an MST hub

3 with DVI/HDMI1

4 using DisplayPort1 

6 with an MST hub

3 with DVI/HDMI

4 using DisplayPort 

6 with an MST hub



For more information about the process of configuring multiple displays using a DP 1.2 MST hub, refer to KB article: "Driving Multiple Displays From a Single DisplayPort™ Output with AMD Radeon Graphics Products" ​

1 Monitors connected to the DVI outputs must be identical.

3.01703/6/2015 12:21 PM
Multimonitor FAQFAQ


​In this video we describe the differences between VGA, DVI, HDMI and DisplayPort outputs found on AMD Radeon™ series graphics cards.  The video will demonstrate the connection combinations possible so that three of more displays can be enabled at the same time.

To learn how to connect three or more displays to an AMD Radeon​ R series graphics card, refer to the following FAQ: 

For help on setting up AMD Eyefinity display groups, please see:

If you need to use adapters to connect one or more of your displays, please choose from the list of recommended adapters below:

9.01543/6/2015 12:17 PM
AMD Graphics Software and Drivers FAQFAQ

A complete uninstall of the current driver is required before installing the new graphics driver. A BSOD can occur when the installation process conflicts with the old driver.

Please refer to knowledge base articles GPU-57 and GPU-507 for uninstall and reinstall instructions of the AMD Catalyst software.​

2.0263/4/2015 1:05 PM
AMD FreeSync™ Technology FAQFAQ

​The DisplayPort Adaptive-Sync specification was ported from the Embedded DisplayPort specification through a proposal to the VESA group by AMD. DisplayPort Adaptive-Sync is an ingredient feature of a DisplayPort link and an industry standard that enables technologies like AMD FreeSync™ technology.​

2.02152/24/2015 9:32 AM
AMD FreeSync™ Technology FAQFAQ

​AMD has undertaken every necessary effort to enable AMD FreeSync™ technology in the display ecosystem. Monitor vendors are now integrating the DisplayPort Adaptive-Sync specification and productizing compatible displays. AMD is working closely with these vendors to bring products to market, and we expect compatible monitors in the 4Q14-1Q15 timeframe.

2.02172/24/2015 9:30 AM
AMD FreeSync™ Technology FAQFAQ
​DisplayPort Adaptive-Sync is an ingredient DisplayPort feature that enables real-time adjustment of monitor refresh rates required by technologies like AMD FreeSync™ technology. AMD FreeSync™ technology is a unique AMD hardware/software solution that utilizes DisplayPort Adaptive-Sync protocols to enable user-facing benefits: smooth, tearing-free and low-latency gameplay and video.​ Users are encouraged to read this interview​ to learn more.
3.02142/24/2015 9:29 AM
AMD FreeSync™ Technology FAQFAQ

​There are three key advantages AMD FreeSync™ technology holds over G-Sync: no licensing fees for adoption, no expensive or proprietary hardware modules, and no communication overhead. 

The last benefit is essential to gamers, as AMD FreeSync™ technology does not need to poll or wait on the display in order to determine when it’s safe to send the next frame to the monitor. 

AMD FreeSync™ technology uses industry-standard DisplayPort Adaptive-Sync protocols to pre-negotiate supported min/max refresh rates during plug’n’play, which means frame presentation to the user will never be delayed or impaired by time-consuming two-way handshakes.


2.02202/24/2015 9:28 AM
AMD FreeSync™ Technology FAQFAQ

AMD FreeSync™ technology’s ability to synchronize the refresh rate of a display to the framerate of a graphics card can eliminate visual artifacts that many gamers are especially sensitive to: screen tearing, input lag, and stuttering. AMD FreeSync™ technology aims to accomplish this through an open ecosystem that does not require licensing fees from participants, which encourages broad adoption and low end-user costs.

2.02212/24/2015 9:27 AM
AMD FreeSync™ Technology FAQFAQ

​AMD Radeon™​ graphics cards will support a wide variety of dynamic refresh ranges with AMD FreeSync™ technology. Using DisplayPort Adaptive-Sync, the graphics card can detect and set an appropriate maximum and minimum refresh rate based on the capabilities reported by the display. Potential ranges include 36-240Hz, 21-144Hz, 17-120Hz and 9-60Hz.

2.02222/24/2015 9:25 AM
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