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AMD Catalyst™ Control Center / Vision Engine Control Center FAQFAQ

This may be caused by an incorrect driver installation:

Uninstall and reinstall the AMD Catalyst software. Please refer to the following knowledge base articles for uninstall and reinstall instructions:

Additionally,clearing out the appropriate assemblies​​ in the Global Assembly Cache (GAC) area in the Windows assembly directory may fix the problem.

  1. Uninstall the AMD Catalyst software using the AMD Catalyst Install Manager, located in Programs and Features in the Windows Control Panel.
  2. Reboot the system when prompted and enter Safe Mode by pressing the F8 key repeatedly during boot up.
  3. Browse directly to "C:\Windows \assembly".
  4. Sort the entries by "Public Key Token", and then delete every entrywith"90ba9c70f846762e"as the Public Key Token. Note: Administrator privileges are required, and this must be done in Safe Mode.
  5. Restart the system and reinstall the AMD Catalyst software suite.
4.0581/21/2016 5:50 PMSingletary, Ron
  
AMD Eyefinity FAQFAQ

It's partially true. AMD Eyefinity technology is a brand name that actually describes three distinct functions:

  1. Hardware support for three or more monitors attached to a single graphics card.
  2. Software support to independently configure and run each of those displays.
  3. And software support to combine the resolutions of all of those displays into one big resolution.

At a basic level, many users like AMD Eyefinity technology for the first reason: connecting more than two displays is no longer a challenge as it has been in the past. And whether you run Linux, Microsoft® Windows® or Mac OS®, each operating system works seamlessly with AMD's hardware/software to connect and configure multiple displays.

Assuming for a moment that you never perform any additional configuration once the monitors are connected, these displays are running in what's called "extended mode." Monitors do not have to be the same size or resolution in this mode, and you should feel free to rearrange your games and applications across the extended displays as you see fit.

The primary drawback to extended displays is that a game or video cannot readily be maximized to take advantage of all the displays at the same time, which is where AMD Eyefinity technology's SLS mode steps in.

Single Large Surface (SLS) mode is activated when you create an AMD Eyefinity technology display group in the AMD Catalyst™ Control Center. SLS mode combines the resolutions of all the connected displays, and then essentially "tricks" the operating system into believing that there is one display with that large combined resolution. 

5x1_Landscape_Eyefinity_DA2_650W.jpg


 

Dragon Age II in AMD Eyefinity technology 5x1 portrait mode. Spanning the game to all five monitors would not be possible without SLS.

While SLS mode does not require all monitors to be of the same resolution, SLS mode will force each monitor to match the smallest resolution on any of the displays you're combining. For example, a 1680x1050 monitor paired with two 1920x1200 monitors will force the 1920x1200 monitors to 1680x1050 before they're combined for a final SLS resolution of 5040x1050. For this reason, we do strongly encourage all monitors to have, at the very least, the same resolution. Provided you meet this technical requirement, we think you'll find the effect of SLS to be absolutely breathtaking.

Seeing is believing, though, and this interactive demo shows just how much you're missing in the games we've validated if you're playing on just one monitor. Even many of the games we haven't validated also look great with AMD Eyefinity technology! 

The same demo also shows how users can be more productive in a professional environment with an AMD Eyefinity technology on an AMD FirePro™ professional graphics solution.

But AMD Eyefinity technology isn't just about games. The prestigious market research firm, IDC, has shown (PDF) that workers are more productive when equipped with a multi-display solution like AMD Eyefinity technology.  Even with SLS mode enabled, each display can be treated like an independent monitor with the AMD HydraVision™ software.

So, whether you choose SLS or extended displays, the versatility of AMD Eyefinity technology virtually ensures that there will be a solution to help you work smarter and game harder.​

3.0131/21/2016 5:49 PMSingletary, Ron
  
AMD Eyefinity FAQFAQ

As previously indicated, AMD graphics solutions equipped with DisplayPort 1.2 outputs can actually run multiple monitors from a single port. 

mst_hub_650W.jpg


 

This feature is called Multi-Stream Transport, or MST, and it allows a single cable from the graphics card to carry the signal for multiple monitors. Taking advantage of this feature requires one of two things:

  • A DisplayPort 1.2 MST-capable hub, which connects to the graphics card's DisplayPort output on one end, and provides multiple monitor connections on the other.
  • Or DisplayPort 1.2 MST-capable monitors, which allow a user to daisy chain monitors together, with the final monitor connecting to the graphics card.

Using DisplayPort 1.2 MST, a user can connect up to six displays to a single port on many AMD Radeon™ graphics and AMD FirePro™ professional graphics products. For more information on DisplayPort 1.2, and multi-stream transport, please consider reading our DisplayPort whitepaper (PDF).

Using an MST-capable hub for multiple displays

We have recently published a knowledgebase article that will walk you through the process of configuring multiple displays. Please visit that page for a list of supporting products, as well as general configuration advice.

Please note that DisplayPort 1.2 MST hubs are also beginning to reach the market through AMD technology partners like Club3D and Bizlink.

DisplayPort 1.2 MST hubs allow for a single cable to connect multiple displays to a single DisplayPort output on an AMD Radeon™ graphics card.

Using MST-capable monitors for multiple displays

Recently, manufacturers have been releasing monitors that can connect to one another in a "daisychain" configuration that ultimately links back to the graphics card. This dasychaining permits each monitor to supply the display signal for the next monitor in the chain, with several displays connecting to one display output on the GPU. Monitors that feature this technology include the Dell U2413U2713HU2913WM and U3014.

To configure displays such as these, please visit our new knowledgebase article that outlines specific configuration steps, as well as system requirements.

Using MST-capable displays, such as these Dell U2413 panels, allows for several daisychained monitors to be connected to the graphics card with a single DisplayPort cable.

3.0111/21/2016 5:48 PMSingletary, Ron
  
Multimonitor FAQFAQ

As previously indicated, AMD graphics solutions equipped with DisplayPort 1.2 outputs can actually run multiple monitors from a single port. 

mst_hub_650W.jpg 

This feature is called Multi-Stream Transport, or MST, and it allows a single cable from the graphics card to carry the signal for multiple monitors. Taking advantage of this feature requires one of two things:

  • A DisplayPort 1.2 MST-capable hub, which connects to ​the graphics card's DisplayPort output on one end, and provides multiple monitor connections on the other.
  • Or DisplayPort 1.2 MST-capable monitors, which allow a user to daisy chain monitors together, with the final monitor connecting to the graphics card.
Using DisplayPort 1.2 MST, a user can connect up to six displays to a single port on many AMD Radeon™ graphics and AMD FirePro™ professional graphics products. For more information on DisplayPort 1.2, and multi-stream transport, please consider reading our DisplayPort whitepaper (PDF).

 

Using an MST-capable hub for multiple displays

We have recently published KB article: "Driving Multiple Displays From a Single DisplayPort™ Output with AMD Radeon Graphics Products​" that will walk you through the process of configuring multiple displays. Please visit that page for a list of supporting​ products, as well as general configuration advice.

Please note that DisplayPort 1.2 MST hubs​ are also beginning to reach the market through AMD technology partners like Club3D and Bizlink. 

 

DisplayPort 1.2 MST hubs allow for a single cable to connect multiple displays to a single DisplayPort output on an AMD Radeon™ graphics card.

Using MST-capable monitors for multiple displays

Recently, manufacturers have been releasing monitors that can connect to one another in a "daisychain" configuration that ultimately links back to the graphics card. This dasychaining permits each monitor to supply the display signal for the next monitor in the chain, with several displays connecting to one display output on the GPU. Monitors that feature this technology include the Dell U2413U2713HU2913WM and U3014.

To configure displays such as these, please visit our KB article: "Using a Dell Monitor supporting DisplayPort 1.2 Multi-Stream Transport with AMD Radeon™ Graphics Products​​" that outlines specific configuration steps, as well as system requirements.

 

Using MST-capable displays, such as these Dell U2413 panels, allows for several daisychained monitors to be connected to the graphics card with a single DisplayPort cable.​

12.01531/20/2016 4:33 PMSingletary, Ron
  
AMD Catalyst™ Control Center / Vision Engine Control Center FAQFAQ

An AMD CrossFire set up requires a Certified Motherboard and Power Supply. If all of the requirements have been met and the AMD CrossFire option in the AMD Catalyst Control Center is still not available, please follow these steps:

3.0551/19/2016 4:15 PMSingletary, Ron
  
AMD Catalyst™ Control Center / Vision Engine Control Center FAQFAQ

Ensure that all PCIe® power connections have been connected to the graphics card and that the Power Supply Unit (PSU) meets the recommended requirements (please watch this video for more information:

 

 

We recommend to uninstall and reinstall the AMD Catalyst software suite. Please refer to the following knowledge base articles for uninstal​l and reinstall instructions.

3.0561/19/2016 1:52 PMSingletary, Ron
  
AMD Catalyst™ Control Center / Vision Engine Control Center FAQFAQ

Two potential causes:

2.0511/19/2016 1:47 PMSingletary, Ron
  
AMD Catalyst™ Control Center / Vision Engine Control Center FAQFAQ

A mismatch between the AMD Catalyst Control Center version and the Display Driver version is the most probable cause.

Uninstall and reinstall the AMD Catalyst software suite. Please refer to the following knowledge base articles for uninstall and reinstall instructions.

3.0611/19/2016 1:40 PMSingletary, Ron
  
AMD Catalyst™ Control Center / Vision Engine Control Center FAQFAQ

Please visit Microsoft® for the following hot-fix:

If this does not solve the problem, re-install the AMD Catalyst software suite.Please refer to the following knowledge base articles for uninstall and reinstall instructions:

2.0421/19/2016 1:38 PMSingletary, Ron
  
Multimonitor FAQFAQ

​It's partially true. AMD Eyefinity technology is a brand name that actually describes three distinct functions:

  1. Hardware support for three or more monitors attached to a single graphics card.
  2. Software support to independently configure and run each of those displays.
  3. And software support to combine the resolutions of all of those displays into one big resolution.

At a basic level, many users like AMD Eyefinity technology for the first reason: connecting more than two displays is no longer a challenge as it has been in the past. And whether you run Linux, Microsoft® Windows® or Mac OS®, each operating system works seamlessly with AMD's hardware/software to connect and configure multiple displays.

Assuming for a moment that you never perform any additional configuration once the monitors are connected, these displays are running in what's called "extended mode." Monitors do not have to be the same size or resolution in this mode, and you should feel free to rearrange your games and applications across the extended displays as you see fit.

The primary drawback to extended displays is that a game or video cannot readily be maximized to take advantage of all the displays at the same time, which is where AMD Eyefinity technology's SLS mode steps in.

Single Large Surface (SLS) mode is activated when you create an AMD Eyefinity technology display group in the AMD Catalyst™ Control Center. SLS mode combines the resolutions of all the connected displays, and then essentially "tricks" the operating system into believing that there is one display with that large combined resolution. 

5x1_Landscape_Eyefinity_DA2_650W.jpg


Dragon Age II in AMD Eyefinity technology 5x1 portrait mode. Spanning the game to all five monitors would not be possible without SLS.

While SLS mode does not require all monitors to be of the same resolution, SLS mode will force each monitor to match the smallest resolution on any of the displays you're combining. For example, a 1680x1050 monitor paired with two 1920x1200 monitors will force the 1920x1200 monitors to 1680x1050 before they're combined for a final SLS resolution of 5040x1050. For this reason, we do strongly encourage all monitors to have, at the very least, the same resolution. Provided you meet this technical requirement, we think you'll find the effect of SLS to be absolutely breathtaking.

Seeing is believing, though, and this interactive demo shows just how much you're missing in the games we've validated if you're playing on just one monitor. Even many of the games we haven't validated also look great with AMD Eyefinity technology! 

The same demo also shows how users can be more productive in a professional environment with an AMD Eyefinity technology on an AMD FirePro™ professional graphics solution.

But AMD Eyefinity technology isn't just about games. The prestigious market research firm, IDC, has shown (PDF) that workers are more productive when equipped with a multi-display solution like AMD Eyefinity technology.  Even with SLS mode enabled, each display can be treated like an independent monitor with the AMD HydraVision™ software.

So, whether you choose SLS or extended displays, the versatility of AMD Eyefinity technology virtually ensures that there will be a solution to help you work smarter and game harder.

4.01571/19/2016 1:06 PMSingletary, Ron
  
AMD Eyefinity FAQFAQ

With the introduction of AMD Eyefinity technology in 2009, we also introduced the first implementation of DisplayPort for consumer graphics. DisplayPort connections not only allow a single graphics card to inexpensively support a large number of monitors simultaneously, but support them in a compact area—perfect for a GPU!

For many technological reasons (PDF), DisplayPort is also a superior alternative to the same old connections (HDMI, VGA, DVI) that we've been using for a long time. For example, DisplayPort can deliver stereoscopic 3D content—like 3D games or Blu-ray—but at a much higher resolution and frame rate than either DVI or HDMI can provide. As another example, AMD products that feature DisplayPort 1.2 outputs can actually run several displays from just one port. This feature requires specialized display hubs (available 4Q10/1Q11), but DVI and HDMI can't do that!

For all of these reasons and more, the designs from AMD and our partners have begun to include a number of DisplayPort connections.​

2.081/19/2016 1:01 PMSingletary, Ron
  
System Building FAQsFAQ

Download the FX 9000 Series Installation Guide here, with detailed assembly and system requirement information.

The AMD FX™ 9000 Series processors feature a 220 Watt TDP and have three unique requirements:

1) A robust CPU liquid cooling system. The Antec Kuhler H20 925, Cooler Master Nepton 120XL, and Corsair H80i are examples of products with sufficient cooling capacity.

2) A socket AM3+ motherboard that supports processors with a 220 Watt TDP. As of September 15, 2015, the compatible motherboard list is as follows:

3) Chassis exhaust fan mounted near the motherboard VRM components with at least 35CFM of air flow capacity 

Recommended Components for AMD FX™ 9000 Series Processors:

Memory:
At least 8 GB of DDR3-1866 MHz (or faster) memory in a dual-channel configuration is recommended. The optimal choice is AMD Radeon Memory as it is equipped with A.M.P. (AMD Memory Profiles) for the best possible performance, allowing for speeds up to DDR3-2133 on the AMD FX™ 9000 series processor.

Graphics Card:
For maximum gaming performance, AMD recommends pairing the AMD FX™ 9000 Series processor with an AMD Radeon™ R9 Series graphics card or comparable Nvidia GTX graphics card.

Power Supply:
A 600W or higher high-quality power supply recommended at minimum. A higher wattage power supply may be required based on the power draw of other components, specifically the graphics card.

3.029512/2/2015 12:00 PMOnland, Lisa
  
Multimonitor FAQFAQ

Yes, for information on Eyefinity group configuration using AMD Radeon Software, please refer to KB Article: Creating an Eyefinity Display Group Using AMD Radeon Software.

For setting up an Eyefinity group using AMD Catalyst™ Control Center please prefer to KB article: Setting up AMD Eyefinity ​Technology Display Groups.

4.06911/24/2015 1:53 PMIu, Sean
  
AMD Catalyst™ Control Center / Vision Engine Control Center FAQFAQ

Please refer to the following knowledge base article:

2.04311/20/2015 10:39 AMIu, Sean
  
AMD Eyefinity FAQFAQ

Many people have never noticed, but the rear face of many monitors offer four threaded holes to receive bolts. These aren't random: they're VESA MIS-D 100 or VESA MIS-D 75 mounting holes. These two technical standards are what allow people to buy off-the-shelf wall mounts and stands that quickly and easily fit any TV or monitor.

To that point, XFX makes a fantastic triple monitor stand built specifically with AMD Eyefinity technology in mind. Supporting three displays up to 24", it has adjustable arms, a USB hub, cable management, and audio ports. The great thing about this stand is that the part that sits on your desk isn't a whole lot bigger than a single monitor, which makes it perfect for folks with limited desk space.

2.01810/1/2015 2:32 PMHugman, Casey2
  
Multimonitor FAQFAQ

​Many people have never noticed, but the rear face of many monitors offer four threaded holes to receive bolts. These aren't random: they're VESA MIS-D 100 or VESA MIS-D 75 mounting holes. These two technical standards are what allow people to buy off-the-shelf wall mounts and stands that quickly and easily fit any TV or monitor.

To that point, XFX makes a fantastic triple monitor stand built specifically with AMD Eyefinity technology in mind. Supporting three displays up to 24", it has adjustable arms, a USB hub, cable management, and audio ports. The great thing about this stand is that the part that sits on your desk isn't a whole lot bigger than a single monitor, which makes it perfect for folks with limited desk space.

2.027910/1/2015 2:29 PMHugman, Casey2
  
AMD Graphics Software and Drivers FAQFAQ

The AMD Radeon™​ Graphics series are not supported under Windows Server operating systems. The only AMD graphics products with driver support for Windows Server operating systems are the AMD Professional Graphics products.​

3.0349/23/2015 2:27 PMIu, Sean
  
Windows® 8 FAQFAQ
AMD Radeon™ HD 5000 and AMD Radeon™ HD 6000 Series products should fully work in Windows® 10 but will not support DirectX® 12 specific features.  AMD is working closely with Microsoft® to have certified graphics drivers available for these products when Windows® 10 officially launches.
AMD Radeon™ HD 4000 Series or older products are not certified to support Windows Display Driver Model (WDDM) 1.2 or later.  Therefore, systems using AMD Radeon™ HD 4000 Series or older will default to running the Microsoft® Basic Display Driver.  As a result, display functionality may be limited.
 
If your graphics adapter is based on an AMD Radeon™ HD 4000 Series or older, you may consider these options:
 
  1. Continue using the existing operating system.
  2. If you have already upgraded to Windows® 10 and would like to revert back to the previous version of Windows, refer to this Microsoft page for instructions.
  3. Upgrade to an AMD graphics product that provides Windows® 10 support. For information about resellers and product availability, visit: http://shop.amd.com
    NOTE: Before upgrading ensure that your system meets the requirements of the graphics adapter, such as:
    • ​​Motherboard with compatible graphics card slot
    • Adequate power supply unit to handle the complete system power requirements
    • Display with compatible connections
5.02879/21/2015 8:31 PMIu, Sean
  
Windows® 8 FAQFAQ

The following AMD GPU/APU products fully support DirectX® 12 and will provide the complete Windows® 10 experience:

  • AMD Radeon™ R9 Series graphics
  • AMD Radeon™ R7 Series graphics
  • AMD Radeon™ R5 240 graphics
  • AMD Radeon™ HD 8000 Series graphics for OEM systems (HD 8570 and up)
  • AMD Radeon™ HD 8000M Series graphics for notebooks
  • AMD Radeon™ HD 7000 Series graphics (HD 7730 and up)
  • AMD Radeon™ HD 7000M Series graphics for notebooks (HD 7730M and up)
  • AMD A4/A6/A8/A10-7000 Series APUs
  • AMD A6/A8/A10 PRO-7000 Series APUs
  • AMD E1/A4/A10 Micro-6000 Series APUs
  • AMD E1/E2/A4/A6/A8-6000 Series APUs​
The following products have driver support for Windows 10® and DirectX® 11:
  • AMD Radeon™ HD 6000 Series/AMD Mobility Radeon™ HD 6000 Series Graphics
  • AMD Radeon™ HD 5000 Series/AMD Mobility Radeon™ HD 5000 Series Graphics​
2.02858/27/2015 12:46 PMIu, Sean
  
Windows® 8 FAQFAQ

No. You should only use the graphics drivers provided by Microsoft® via Windows®​ Update or use Windows Update to install a suitable driver for your product.

5.02918/27/2015 12:43 PMIu, Sean
  
Product Comparison FAQsFAQ

The AMD family name is indicated by the numbering, such as HD6XXX (6000 series graphics card family) or HD 7XXX (7000 series graphics card family).

Each AMD family of graphics card w​ill have a range of products, with different performance points and features. Examples of this would be the AMD HD7970 and the AMD HD7750. For a full breakdown of the AMD Radeon Graphics families please visit the AMD Graphics comparison page.​​

2.0858/7/2015 10:35 AMOnland, Lisa
  
Product Comparison FAQsFAQ

Please review the motherboard or system manual for a list of supported processor types and socket configurations.  Then review the matching processor and specifications on the AMD Processor Solutions page.​​

2.0828/7/2015 10:20 AMOnland, Lisa
  
AMD Graphics in Apple Systems FAQFAQ

The Apple® Boot Camp drivers are available on the Mac OS®​ X Leopard installation disc, or are available to download from http://www.Apple.com/support/bootcamp/.  AMD does not provide an Apple Boot Camp driver for Windows®​ 8.1. Please contact Apple to confirm Windows 8.1 driver availability for your Apple product.

3.0647/15/2015 11:06 AMIu, Sean
  
Laptops FAQFAQ

The Switchable Graphics page in the AMD Catalyst™ Control Center offers a variety of settings to delegate graphics responsibilities to a specific GPU.  The settings provided may differ between laptop manufacturers and their implementation of the technology.

Settings include:

  1. Choosing a switchable graphics method (Dynamic or Fixed)
    • Select the graphics processor based on application needs (Dynamic)
    • Select the graphics processor manually or based on power source (Fixed)
  2. Assigning applications to GPUs
    • Specify which GPU is best suited for 3D and video applications found in the list.
  3. Manually selecting a GPU
    • Delegate all graphics processing tasks to a specific GPU
  4. Automatically switching GPUs based on power source
    • Configure the laptop so that it automatically uses the power-saving GPU when the laptop is running off the battery and the high-performance GPU when the laptop is plugged in (AC Power).
2.0667/15/2015 11:04 AMIu, Sean
  
Laptops FAQFAQ

AMD recommends that graphics drivers be obtained from the laptop manufacturer. KB article GPU-28041 helps to explain why it may be necessary to use the driver that is provided by the laptop manufacturer.

However, AMD does offer generic laptop graphics drivers for compatible AMD Mobility Radeon™ HD Series products. AMD Mobility Radeon drivers can be found by visiting AMD's driver hub.

2.0627/15/2015 10:59 AMIu, Sean
  
Laptops FAQFAQ

AMD recommends that graphics drivers be obtained from the laptop manufacturer. KB article GPU-28041 helps explain why it may be necessary to use the driver that is provided by the laptop manufacturer.

However, AMD does offer generic laptop graphics drivers for compatible AMD Mobility Radeon™​ HD Series products. AMD Mobility Radeon drivers can be found by visiting AMD's driver hub.

2.0657/15/2015 10:58 AMIu, Sean
  
Laptops FAQFAQ

AMD provides a generic driver for compatible laptops using Windows® 8 with support for AMD Mobility Radeon HD2000, 3000 and 4000 Series graphics cards. The driver is limited to WDDM 1.1 functionality. To dowload this driver, select from the options below:

NOTE: For laptops that are not compatible, the installation of the driver will fail and display an error message that states, "no compatible hardware was found." KB article GPU-28041 helps to explain why it may be necessary to use the driver that is provided by the laptop manufacturer.

3.0637/15/2015 10:56 AMIu, Sean
  
Windows® 8 FAQFAQ

Performance should not be affected since DirectX® 11 is supported by Windows® 10. However, the graphics adapter will not be able to take advantage of DirectX® 12 enhancements.​

2.02927/15/2015 10:20 AMIu, Sean
  
Windows® 8 FAQFAQ

Yes. DirectX® 9 and DirectX® 10 games will continue to work in Windows® 10.​

3.02937/15/2015 10:19 AMIu, Sean
  
Windows® 8 FAQFAQ

When installing Windows® 10, the OS will install standard drivers for the graphics adapter. Once the OS installation is complete, you can then download and install the latest AMD Catalyst™ drivers from the AMD website.​

3.02947/15/2015 10:18 AMIu, Sean
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