737-21567: Windows does not detect total memory with an ATI FireMV™ 2400 series product

Article Number: 21567

The following article provides an explanation to why Windows may report only half the total
memory of the FireMV™ products.

Applicable products:

  • FireMV™ 2400 PCI
  • FireMV™ 2400 PCI-E

Symptoms:

Windows reports only half of the total memory of the FireMV™ 2400 series product.

Resolution:

FireMV™ 2400 series product indicate the memory per ASIC, not for the entire board. As the FireMV™ 2400 series product have two ASICs; the total memory is double what is listed in Windows.

  • The FireMV™ PCI has 2 ASICs, each with 64 MB of memory, for a total of 128 MB of memory for the board.
  • The FireMV™ PCI-Express has 2 ASICs each with 128 MB of memory for a total of 256 MB of memory for the board

Footnotes