How to troubleshoot a “No adapters were installed because compatible driver was not found” error message that occurs during

Article Number: GPU-333

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This article provides troubleshooting steps to help identify and resolve factors that can cause a "No adapters were installed because compatible driver was not found" error and to ensure successful installation of the graphics drivers.

Issue Description:
During the AMD - Catalyst Install Manager's analysis process, it determines that no compatible hardware was found and presents the following error message:

No adapters were installed because compatible driver wasn't found. 

Recommendations:
The following troubleshooting steps can help identify and resolve various factors that can cause the issue:

Note!
If you do not feel comfortable performing any of the steps provided in these instructions, you should have your system checked by an expert.

  1. The graphics driver being used does not support the graphics card installed in the system.
    1. Ensure the correct driver was downloaded. Use the AMD Driver Autodetect Utility to install the latest driver for your graphics card

    2. Note! If the AMD Driver Autodetect Utility is unable to find your product or operating system:

      1. A manual download may be required. Refer to Article GPU-56 for more information on how to manually find the latest drivers for your graphics card

      2. The graphics driver may not be available through AMD. Refer to Article GPU-125 for more information on why a specific graphics card or operating may not be listed on AMD's graphics driver download / install utilities


  2. An issue with the system is preventing proper identification of the graphics card.

    1. The graphics card must be installed prior to installing the graphics drivers. As part of the AMD – Catalyst Install Manager process, it will need to detect and identify the graphics card installed in the system. If it cannot identify a compatible graphics card, the installation cannot proceed.

      1. Refer to Article GPU-59 for detailed instructions on how to install the new graphics card

    2. If the motherboard has onboard video and it is enabled, it can prevent the system from recognizing the installed graphics card.

      1. To prevent any conflict, ensure that the onboard video is disabled in the motherboard's BIOS. Refer to the motherboard manual or contact the manufacturer for instructions on how to disable onboard video.

      2. Ensure that the display is connected to the graphics card and not to the onboard video connection

    3. Verify that the graphics card's requirements are met by the system. Some examples of requirements that must be met are the bus type on the motherboard, the size of system memory and the wattage of the power supply

      1. Refer to AMD's Products and Technologies page, the graphics card's manual or contact the manufacturer to determine the system requirements of the graphics card

      2. Refer to Article GPU-104 for instructions on how to determine if the PSU is inadequate or defective.

        1. Note! The PSU must have the proper connections. If the graphics card requires a 4-pin, 6-pin or 8-pin connection, the PSU must have the same type of connection. Avoid the use of any power connections adapters.

    4. The motherboard's BIOS version may not support the graphics card, which can be caused by installing a graphics card onto a motherboard that was released several months prior to the release of the graphics card. An outdated BIOS can prevent the motherboard from correctly identifying the graphics card or providing it with the proper power requirements.

      1. Check the motherboard manufacturer's website or contact the manufacturer to ensure the current BIOS supports the graphics card or to determine if there is a BIOS update that will

        Note! Only use BIOS releases that have passed full testing. A beta release can cause additional problems

      2.  

      3. If the motherboard does not have a BIOS version that supports the graphics card, the graphics card may not function properly. AMD's Certified Motherboard page provides a list of motherboard tested and certified to be compatible with AMD based graphics cards

    5. The operating system may require a service pack to be installed.

      1. Window® 7 and Windows Vista®: AMD Catalyst requires service pack 1 to be installed

      2. Windows XP: AMD Catalyst requires service pack 2 to be installed

      3. Refer to Microsoft's Service Pack Center for more information on how to install the latest service pack(s) for your operating system

    6. Previously installed graphics drivers that were not removed prior to the installation of the new graphics drivers can cause system conflicts.

      1. Always ensure any existing graphics drivers are uninstalled prior to installation of new graphics drivers. To ensure that this is not the cause of the problem, perform a clean install of the AMD Catalyst software

        • Uninstall any AMD Catalyst files that may exist on the system. Refer to GPU-57 for information on how to uninstall the files

      2. Use the AMD Driver Autodetect Utility to download the latest driver for your graphics card

        1. Note! If the AMD Driver Autodetect Utility is unable to find your product or operating system:

        2. A manual download may be required. Refer to Article GPU-56 for more information on how to manually find the latest drivers for your graphics card

      3. Perform a clean install of the AMD Catalyst software. Refer to Article GPU-507​ for installation instructions.

Footnotes