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 AMD Catalyst™ Control Center Help FAQ

Article Number: GPU-196

​​​​​​​​​​​​This document provides the answers to frequently asked questions about AMD Catalyst™ Control Center.  Examples include; CCC does not launch, and how to configure Catalyst Control Center for optimal game performance.​​​​

 

 

How do I fix a CLI/MOM.Implementation error?
Why does the CCC not launch after clicking on its desktop icon?

This may be caused by an incorrect driver installation:

Uninstall and reinstall the AMD Catalyst software. Please refer to the following knowledge base articles for uninstall and reinstall instructions:

Additionally,clearing out the appropriate assemblies in the Global Assembly Cache (GAC) area in the Windows assembly directory may fix the problem.

  1. Uninstall the AMD Catalyst software using the AMD Catalyst Install Manager, located in Programs and Features in the Windows Control Panel.
  2. Reboot the system when prompted and enter Safe Mode by pressing the F8 key repeatedly during boot up.
  3. Browse directly to "C:\Windows \assembly".
  4. Sort the entries by "Public Key Token", and then delete every entrywith"90ba9c70f846762e"as the Public Key Token. Note: Administrator privileges are required, and this must be done in Safe Mode.
  5. Restart the system and reinstall the AMD Catalyst software suite.
How do I fix the "CCC host application has stopped responding" or the "CCC command line interface" error message?

A thorough uninstall and reinstall of the AMD Catalyst software, combined with using third party driver-removal software, may be helpful in cleaning out any remaining AMD graphics driver entries, and will often resolve this issue. Note: Third-party utilities are not supported by AMD and any use thereof is subject to your agreement with the vendor of such third party software.

  1. Remove all AMD software using the AMD Catalyst Install Manager (CIM) through Programs and Features located in the Windows Control Panel.
  2. Restart the system when prompted.
  3. Use the third party cleaning software to remove any remaining AMD graphics driver entries.
  4. Restart the system when prompted.
  5. Reinstall the AMD Catalyst software suite
How do I fix the "CCC is not supported by the driver version" error?

A mismatch between the AMD Catalyst Control Center version and the Display Driver version is the most probable cause.

Uninstall and reinstall the AMD Catalyst software suite. Please refer to the following knowledge base articles for uninstall and reinstall instructions.

How do I configure the AMD Catalyst Control Center for optimal performance for a specific game?

The settings in the AMD Catalyst Control Center should be left at their default values (recommended for the majority of applications).

Most modern games utilize an auto-detect feature that analyzes the graphics hardware and optimizes in-game settings on the fly. Experimenting with settings may result in better results, but please be aware that making changes to the setting may also affect how other games perform.

How do I configure three or more displays with my AMD Radeon™ HD graphics card?

For information on how to configure three or more displays using an AMDRadeon HD graphics card with AMD Eyefinity, please refer to the following:

Why is the GPU scaling option greyed out in the AMD Catalyst Control Center?

Please refer to the following knowledge base article:

How can I ensure that my applications are using the high-performance, discrete GPU if the Switchable Graphics option is not available in the AMD Catalyst™ Control Center?

In order to use the high-performance, discrete GPU, the Switchable Graphics option must first be enabled and configured properly. To enable Switchable Graphics, install the supporting display driver that is provided by the laptop manufacturer. Also ensure that the laptop BIOS is configured to support this feature.  Please refer to the laptop manufacturer's website or user manual for instructions. 

After you have installed the supporting display driver and properly configured the laptop BIOS, launch the AMD Catalyst™ Control Center.  Under the Switchable Graphics options, select the High-performance GPU to allow this device to run your applications.​

I do not see the Switchable Graphics option in the AMD Catalyst™ Control Center after updating my laptop display driver.

This issue may be caused by installing an older display driver version that does not support Switchable Graphics.  Switchable Graphics is a vendor specific feature that is only available when using the display driver provided by the laptop manufacturer.  To get this feature back, please remove the current display driver and install the latest display driver from the laptop manufacturer.

I used Windows® System Restore and I no longer have the Switchable Graphics options in the AMD Catalyst™ Control Center.

This issue may occur when Windows® System Restore replaced the display driver with a version that does not support Switchable Graphics.  Switchable Graphics is a vendor specific feature that is only available when using the display driver provided by the laptop manufacturer.  To get this feature back, please remove the current display driver and install the latest display driver provided the laptop manufacturer.

I have just installed the AMD Catalyst™ Software but the graphics card setting and option are missing in the AMD Catalyst™ Control Center.

This issue may be caused by installing an AMD Catalyst™ Software version that does not support your graphics card.  Please uninstall the current display driver and use the AMD Driver Autodetect Tool to identify your AMD graphics card to find the latest compatible AMD Catalyst™ driver.  The AMD Driver Autodetect Tool provides an option for installing the driver after downloading is complete.

The AMD Catalyst™ Control Center says the secondary card is disabled as there is no AMD CrossFire™ bridge cable connected. However, AMD states that the cards do not require an AMD CrossFire™ bridge cable.

​Please ensure that the system meets the AMD CrossFire™ requirements and that it is setup and configured properly to support AMD CrossFire.  Refer to the FAQ "How do I setup AMD CrossFire™ on my system" for more information.​

Can I use the AMD FirePro™ Control Center instead of the AMD Catalyst™ Control Center?

The AMD FirePro™ Control Center does not support AMD Radeon™ graphics cards and will not install on unsupported hardware. Please see the driver release notes for a list of supported hardware. 

How can I determine if I have an AMD or Intel integrated graphics processor on my system?

The make of the integrated graphics processor should be listed in the Windows® Device Manager under Display Adapters.

If the device is listed as Unknown or Standard VGA Controller please check with the system/motherboard manufacturer for information about the integrated graphics processor.​

Can I control the GPU clock and fan speed in the AMD Catalyst™ Control Center?

​In the AMD Catalyst™ Control Center, under the Performance tab there is an option for changing the clock and fan speed.  You must enable AMD OverDrive™ and agree to the terms and conditions for this feature to become available.

If the manufacturer has customized settings for the card, the option for changing these settings may be disabled in AMD OverDrive™.  In this case, please use the performance tweaking software provided by the graphics card manufacturer.

How do I bypass the VGA monitor's EDID information in the AMD Catalyst Control Center and use a custom resolution?
Why is my monitor's native resolution not listed in the AMD Catalyst Control Center?
Why do changes not take effect when selecting and applying a display resolution in the AMD CatalystControl Center?

Two potential causes:

What is AMD Switchable Graphics Technology and how do I utilize it?

AMD Sitchable Graphics Technology is a technology that enables switching between discrete high-powered graphics and the integrated onboard graphics. Using this technology, AMD Radeon discrete graphics can be used when the laptop is plugged into the power outlet for maximum performance. This can also be disabled in the AMD Catalyst Control Center under the Switchable Graphics Settings if desired. When the laptop is unplugged from the power outlet, it automatically switches to the integrated graphics for longer battery life. In order to switch back to the discrete graphics, the laptop must be plugged back into the power outlet.

What are the optimal over-clocking settings for game play using AMD OverDrive™?

Although there is an AMD OverDrive™ option in the AMD Catalyst Control Center, AMD does not provide support or assistance with regardsto changes to the default settings. There are various how-to guides available on the web that are not endorsed by AMD; however, please note that over-clocking will void the warranty.

Why is the AMD CrossFire option not available after setting up two AMD CrossFire compatible AMD graphics cards?

An AMD CrossFire set up requires a Certified Motherboard and Power Supply. If all of the requirements have been met and the AMD CrossFire option in the AMD Catalyst Control Center is still not available, please follow these steps:

Why is the AMD OverDrive feature missing in the AMD Catalyst Control Center?

Ensure that all PCIe® power connections have been connected to the graphics card and that the Power Supply Unit (PSU) meets the recommended requirements (please watch this video for more information:

 

 

We recommend to uninstall and reinstall the AMD Catalyst software suite. Please refer to the following knowledge base articles for uninstall and reinstall instructions.

What is the difference between the AMD Catalyst Control Center and the AMD Vision Engine Control Center?

The AMD Catalyst Control Center works with systems consisting of an Intel CPU and AMD Graphics.
The AMD Vision Engine Control Centre is optimized for systems containing an AMD CPU and AMD Graphics.

The AMD Vision Control Center offers additional CPU monitoring options from within the Control Center. All graphics features available in the AMD Catalyst Control Center are also available in the AMD Vision Control Center.

After configuring three or more displays in the AMD Catalyst™ Control Centre, why is the AMD Eyefinity group setting not retained after a system reboot?

Please visit Microsoft® for the following hot-fix:

If this does not solve the problem, re-install the AMD Catalyst software suite.Please refer to the following knowledge base articles for uninstall and reinstall instructions:

How do I remove the black borders around the display using the AMD Catalyst Control Center?

Please refer to the following knowledge base article:

What is an AMD Catalyst Application Profile?

An AMD Catalyst Application Profile (CAP) is a set of instructions for specific settings, and adjustments that are made dynamically to the AMD Catalyst Driver when a supported game is launched.  CAPs are designed to enhance a game's performance and graphics quality when using a compatible AMD Radeon series graphics card.  AMD CAPs are packaged with the AMD Catalyst Driver, and the most current version of a CAP will be available in the most current version of the AMD Catalyst Driver (including the lastest BETA version).

Please review the release notes of the AMD Catalyst Driver to determine if changes were made to an existing CAP, or a new CAP was added.

Please note that not all AMD Radeon Series graphics cards and/or Operating Systems will be compatible with the most current AMD Catalyst Driver.

How do I turn off the AMD CrossFire™ logo that appears on the top right-hand corner of the screen?
  • Right-click the AMD Control Center icon in the Windows system tray
  • In this menu, select the primary graphics card from the AMD CrossFire configuration
  • Select AMD CrossFire settings
  • Uncheck the option for "Show AMD CrossFire Status Icon"
How do I disable the AMD Catalyst Control Center icon from loading in the system icon tray on start up?

By default, the AMD Catalyst Control Center runs at start up and displays an icon in the system tray area. To disable the AMD Catalyst Control Center from displaying an icon in the system tray, please follow the steps listed below:

  • Right-click on your desktopand select the AMD Catalyst Control Center
  • Click on the "Preferences" button in the top right-hand corner
  • Uncheck the "Enable System Tray Menu" option
How do I enable 10-bit display support in the AMD CatalystControl Center for my FirePro Graphics Card?
  • Right-click on the desktop and select the AMD Catalyst Control Centre
  • Select AMD FirePro
  • Select AMD FirePro Settings
  • Place a check on "Enable 10-bit pixel format support" and apply the setting

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