GPU-10: Inability to Select a Specific Resolution for a Display Device in AMD Catalyst™ Control Center

Article Number: GPU-10
​​Issue Description:

The desired resolution is either not shown or cannot be selected within the AMD Catalyst™ Control Center or Windows® display properties.

Common Troubleshooting steps:

1. Review the display device documentation to ensure that the resolution in question is supported

  •  Check the documentation for a list of supported resolutions and corresponding  refresh rates.

2. Ensure that the graphics drivers are installed correctly

  • If the graphics drivers have not been correctly installed, this may be the reason the desired monitor resolution cannot be enabled.
  • Refer to the following articles for detailed instructions:
    • Article GPU-57: How-To Uninstall Pre-Existing AMD Catalyst™ Drivers From A Windows® Based System
    • Article GPU-507:​ How-To Install AMD Catalyst™ Drivers For A Windows® Based System

3.Verify that the connectors, cables, switches, and/or adapters used to connect the graphics card to the display device are compatible and configured correctly

  • Information regarding common hardware connectors and adapters for AMD products can be found in article 737-22077.
  • Use a shorter cable to reduce signal degradation.
  • It is not recommended to use switches and adapters such as a Keyboard Video Mouse (KVM) switch. Some KVM switches may degrade the signal causing the display device to default at a lower resolution. To determine if third party hardware may be causing the problem, try connecting the display device directly to the graphics card and check if the resolution is available in the AMD Catalyst™ Control Center.

Requirements for high resolution display devices 

  • If the required resolution is 2560x1600 pixels (such as running on a 30” display), the following conditions must be met:
    • The monitor and graphics card must be connected with a Dual-Link DVI cable.
    • The graphics card must have a Dual-Link DVI port.
    • Note! If these requirements are not met, the maximum resolution will be limited to 1280 x 800.
​​

How to Troubleshoot a Digital (DVI) Connection:

All digital connections use Extended Display Identification Date (EDID) to describe capabilities, such as resolution and refresh rates to a graphics card. The graphics driver uses the EDID to populate a list of supported resolution and refresh rates in the AMD Catalyst Control Center. A common reason resolution cannot be set in the Catalyst Control Center is because the EDID has become corrupted.  

To resolve this issue:

  • Power cycle the display device by unplugging the power and connection cable (e.g. DVI).
  • Check the display device manufacturer's website for instructions on how to reset the EDID, or to download and install any available drivers/firmware updates.
  • If the above suggestions do not resolve the problem, please see the Microsoft® article How to Use an INF to Override the Monitor EDID. For assistance regarding this article, please contact Microsoft.

If the above troubleshooting steps have been carried out, the resolutions supported by the display device should now be available in the AMD Catalyst Control Center.  

  • Right-click anywhere on the desktop | Select AMD Catalyst Control Center

 

  • In the AMD Catalyst Control Center Advance View | Select Desktop Management | Select Desktop Properties | Change the resolution in the Desktop Area and the Refresh Rate 

How to Set the Resolution and Refresh Rate for an Analog (VGA) Connection:

If a VGA analog connection is being used, there is an option to configure the resolution and refresh rate independently. 

  • Right-click anywhere on the desktop | Select AMD Catalyst Control Center  

 

  • In the AMD Catalyst Control Center Advance View | Select My VGA Displays and then Properties (VGA Displays) | Uncheck the “Use Extended Display Identification Data (EDID) or driver defaults” | Select the optimal resolution and refresh rate | Click on the Apply button  

Applicable Products:
This article applies to the following configuration(s):

Hardware:

  • AMD Radeon™ HD Series
  • ATI Radeon series
  • ATI All-in-Wonder™ HD series
  • ATI All-in-Wonder series
  • AMD FirePro™ 3D Series
  • AMD FirePro Series
  • ATI FireGL™ Series
  • ATI FireMV™ PCI Express
  • AMD APU A-Series
  • AMD APU C-Series
  • AMD APU E-Series
  • AMD 890 Chipset
  • AMD 880 Chipset
  • AMD 790 Chipset
  • AMD 785 Chipset
  • AMD 780 Chipset
  • AMD 760 Chipset
  • AMD Mobility Radeon™ HD series
  • ATI Mobility FireGL series
  • AMD Mobility FirePro series

Software:

  • AMD Catalyst Control Center
  • AMD Vision Engine Control Center

Operating Systems:     

  • Windows 7 32-bit Edition
  • Windows 7 64-bit Edition
  • Windows Vista® 32-bit Edition
  • Windows Vista 64-bit Edition
  • Windows XP Professional
  • Windows XP Home Edition
  • Windows XP Media Center Edition
  • Windows XP Professional x64 Edition

Footnotes