No sound from the onboard audio after installing an AMD Radeon™ HD graphics card

Article Number: GPU-73

​Issue Description:
After installing an AMD Radeon™ HD graphics card and drives, there are no longer any sounds or audio coming from the on-board audio device.

Cause:
All AMD Radeon HD graphic cards have a built in audio chip.  When the AMD Radeon HD graphics card was installed, the motherboard may have set this AMD Radeon HD audio chip to have a higher priority than the on-board audio, causing the operating system to configure the AMD Radeon HD audio chip as the default audio device.

Solution:
Reset the on-board audio device as the default audio device in the Windows® Sound properties

 

 

 

  1. For Windows Vista® and Windows® 7:
    1. Open the Control Panel
    2. Click on Sound
    3. Under the Playback tab, left-click on the “Speakers” icon
    4. Select “Set Default” for the onboard audio device



  2. For Windows® XP:​
    1. Open the Control Panel
    2. Click on Sounds and Audio Devices
    3. Click on the “Audio” tab, under the Default Device
    4. Select the onboard audio device as the default device

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