Enabling today.
Inspiring tomorrow.

 Unable to Find Graphics Drivers Using the AMD Driver Autodetect Tool or Graphics Drivers and Software Download Page

Last Updates: 3/17/2014
Article Number: GPU-125

​This article explains why graphics driver for your product or operating system could not be found using the AMD Driver Autodetect Tool and the AMD Graphics Drivers and Software download page.  It also provides recommendations on how to locate the latest compatible drivers for AMD graphics products.

Issue Description:

The following scenarios may occur when attempting to find latest compatible AMD graphics drivers:

  1. When using the AMD Driver Autodetect Tool, a message window appears stating, "You have the latest driver version for your system."


  2. When using the AMD Driver Autodetect Tool, a message window appears stating, "We were unable to find your product or OS."​


  3. When manually searching for a driver using the AMD Graphics Drivers and Software download page, the desired graphics card or operating system is not available as a selection.​​​

Recommendations:

For Desktop Graphics Products

Ensure that the most recent version of the AMD Driver Autodetect Tool is used to detect and install the latest compatible graphics driver.  To obtain the latest version of the tool, please visit the AMD Driver Autodetect Tool pageNOTE: The AMD Driver Autodetect Tool only works with AMD graphics products and Microsoft® Windows operating systems.

If using the latest version of the AMD Driver Autodetect Tool and it gave the message, "You have the latest driver version for your system", then the latest official AMD Catalyst™ driver should already be installed on the system.  To obtain the latest BETA driver for AMD Radeon™ graphics, please visit: www.amd.com/drivers

If using the latest version of the AMD Driver Autodetect Tool and it gave the message, "We were unable to find your product or OS", then compatible drivers may be located by manually searching on the AMD Graphics Drivers and Software download page.  For instructions on how to manually search for AMD graphics drivers, please refer to KB article: GPU-56.

If a compatible graphics driver cannot found using the manual search method, then the operating system may not support the graphics card or the graphics driver is not available through AMD.  Try obtaining graphics driver support directly from the graphics card manufacturer.  For a list of AMD Partners for Add-in­-Board (AIB), Original Equipment Manufacturers (OEMs), and System Builders and their corresponding web sites, please refer to KB article: GPU-91.​

For Mobile Graphics Products

The notebook manufacturer is the exclusive provider of driver updates for mobile graphics products.  You may use the original installation CD provided with the notebook to install the appropriate graphics drivers.

To obtain updated drivers, check the notebook manufacturer's website or contact them directly to determine if an updated driver is available.  For more information on mobility graphics drivers and a list of notebook manufacturers, please refer to KB article: GPU-28041.

For Mac Graphics Product Installed in a System Running Mac OS X

Mac OS X provides the required drivers for the graphics card installed in the Mac system.  Use the Mac OS X installation CD to install the appropriate graphics drivers.

To obtain updated drivers for the Mac graphics product, check the Apple website or contact them directly to determine if an updated driver is available.

For ATI TV Wonder Tuner Products Installed in a System Running Microsoft® Windows 7 or Windows 8/8.1

Due to incompatibility between Microsoft® Windows 7 and Windows 8/8.1 and legacy ATI TV Tuner products, AMD has discontinued driver support for ATI TV Tuners in Microsoft Windows 7 and Windows 8/8.1 platforms.  For more information about ATI TV Tuner driver support, please refer to KB article: GPU-39.​