Installing Windows® 10 Anniversary Update May Cause Crashes/Hangs on Some Systems with AMD Radeon™ Software Crimson Edition 16.9.2 or later

Article Number: GPU-755

This document provides information about system stability issues that may be experienced after installing Windows 10 Anniversary Update on systems using AMD Radeon Software Crimson Edition 16.9.2 or later.

The contents of this document are organized into the following sections:

    • Errors and Symptoms
    • Root Cause
    • Solution

Errors and Symptoms

These are some of the issues that may be experienced in this scenario:

    • Display driver stopped responding and has recovered (TDR error)
    • Black screen
    • Flickering/flashing on the Desktop
    • No boot or slow boot
    • Blue screen of death (BSOD) error on normal boot

Root Cause

This issue is caused by a conflict between the AMD Radeon Software Crimson Edition driver (16.9.2 or later) and the version installed when upgrading to Windows 10 Anniversary Update.

Solution

This issue can be resolved by installing the following hotfix driver (Build 16.40.2311.1002):

For instructions on how to install the Radeon Software Crimson Edition driver, please visit this link.

However, if the system cannot boot into Windows, use System Restore in Safe Mode and select a restore point prior to the Windows 10 Anniversary Update installation. 

For instructions on how to use System Restore please refer to this Microsoft article: Recovery options in Windows 10

Once System Restore is complete, install the 16.40.2311.1002 driver and then proceed with installing Windows 10 Anniversary Update. 

If you do have not System Restore enabled, you may perform a clean driver uninstall in Safe Mode using Display Driver Uninstaller (DDU) and then install the 16.40.2311.1002 driver.  DDU can be download here.

Note!  DDU is a third party application. Please refer to the program documentation for more information, it is to be used at your own risk.


Footnotes