Error 182 – AMD Installer Cannot Properly Identify the AMD Graphics Hardware

Article Number: GPU-KB182

This article provides information about Error 182 when using the AMD Installer to install graphics drivers.

The contents of this article is organized into the following sections:

    • Possible Cause
    • Solution​

Possible Cause

The AMD Radeon Software Package contains generic drivers that supports a wide range of AMD graphics products.  A possible reason why the AMD Installer had failed to identify your graphics hardware and cannot continue installation is because it belongs in one of these unsupported product groups:

    • AMD Embedded graphics
    • Legacy AMD graphics
    • Customized AMD graphics for an Original Equipment Manufacturer (OEM) system

Solution

If you know the model of your AMD graphics hardware, you may use the AMD Driver Selector to locate and download the appropriate driver.  However, if you do not know the model of your AMD graphics hardware, please refer KB article: How-To Identify the Manufacturer and Model of an AMD Graphics Card before using the AMD Driver Selector.

For customized AMD graphics, we recommend obtaining the latest driver from the OEM System Builder or Partner Manufacturer.  For a list of OEMs and Partner Manufacturers, please see AMD Partners: Add-in-Board, Original Equipment & System Builder Configurations

If you are still unable to resolve Error 182 after completing the steps outlined above and need further assistance, please contact AMD Customer Care and attach the AMD Installer log file to your service request.  The AMD Installer log file is located in C:\Program Files\AMD\CIM\Log\Installer.log​

IMPORTANT! Follow the steps below when raising a service request for this issue:

  1. To raise an e-ticket, visit: http://support.amd.com/en-us/contact/email-form
  2. Enter "Error 182" (without quotes) in the Subject field
  3. Provide as much detail as possible about your issue in the Description field
  4. Attach the AMD Installer log file to the service request and click Submit


© 2016 Advanced Micro Devices, Inc.  The information contained herein is for informational purposes only and is subject to change without notice. While every precaution has been taken in the preparation of this document, it may contain technical inaccuracies, omissions and typographical errors, and AMD is under no obligation to update or otherwise correct this information. Advanced Micro Devices, Inc. makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and assumes no liability of any kind, including the implied warranties of non-infringement, merchantability or fitness for particular purposes, with respect to the operation or use of AMD hardware, software or other products described herein. No license, including implied or arising by estoppel, to any intellectual property rights is granted by this document. Terms and limitations applicable to the purchase or use of AMD's products are as set forth in a signed agreement between the parties.​

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