Error 196 – AMD Installer Cannot Continue Since It Cannot Download the Driver Package

Article Number: GPU-KB196

This article provides information about Error 196 when the AMD Installer failed to download the driver package.

The contents of the article is organized into the following sections:

    • Possible Cause
    • Solution

Possible Cause

The AMD Installer was unable to download the required driver package from the dedicated AMD server.  The AMD server may be unavailable due to maintenance.

Solution

We suggest that you run the AMD Installer at a later time. When the server is back online the AMD Installer should successfully complete the driver installation.

You may also use the Manual Driver Selector from the Driver + Download Center to select, download and install the latest driver.

If you are still unable to resolve Error 196 after completing the steps outlined above and need further assistance, please contact AMD Customer Care and attach the AMD Installer log file to your service request.  The AMD Installer log file is located in C:\Program Files\AMD\CIM\Log\Installer.log

IMPORTANT! Follow the steps below when raising a service request for this issue:

  1. To raise an e-ticket, visit: http://support.amd.com/en-us/contact/email-form
  2. Enter "Error 196" (without quotes) in the Subject field
  3. Provide as much detail as possible about your issue in the Description field
  4. Attach the AMD Installer log file to the service request and click Submit


© 2016 Advanced Micro Devices, Inc.  The information contained herein is for informational purposes only and is subject to change without notice. While every precaution has been taken in the preparation of this document, it may contain technical inaccuracies, omissions and typographical errors, and AMD is under no obligation to update or otherwise correct this information. Advanced Micro Devices, Inc. makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and assumes no liability of any kind, including the implied warranties of non-infringement, merchantability or fitness for particular purposes, with respect to the operation or use of AMD hardware, software or other products described herein. No license, including implied or arising by estoppel, to any intellectual property rights is granted by this document. Terms and limitations applicable to the purchase or use of AMD's products are as set forth in a signed agreement between the parties.

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