This article provides information about Error 98 when the AMD Installer detected that the required driver files are missing.
The contents of this article are organized into the following sections:
The files required by the AMD Installer to correctly install the drivers for your AMD graphics hardware are missing.
To resolve this issue please download and run the latest version of the AMD Installer from the Driver + Download Center.
If you continue to experience this issue, please use the Manual Driver Selector from the Driver + Download Center to select and download the latest driver.
If you are still unable to resolve Error 98 after completing the steps outlined above and need further assistance, please contact AMD Customer Care and attach the AMD Installer log file to your service request. The AMD Installer log file is located in C:\Program Files\AMD\CIM\Log\Installer.log
IMPORTANT! Follow the steps below when raising a service request for this issue:
- To raise an e-ticket, visit: http://support.amd.com/en-us/contact/email-form
- Enter "Error 98" (without quotes) in the Subject field
- Provide as much detail as possible about your issue in the Description field
- Attach the AMD Installer log file to the service request and click Submit
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