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 Top Driver Issues

Article Number: GPU-602

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    • ​​Spintires™ experiences graphical corruption in game
    • State of Decay experiences graphical corruption in game
    • Flickering seen on AOC U2868PQU and other 4K monitors and certain AMD Radeon™ graphics cards
    • Running Watch Dogs with an AMD Radeon™ R9 280X in AMD Crossfire™ configuration may result in the game running in software compositing mode
    • Enabling Temporal SMAA in the AMD Catalyst™ Control center under AMD Crossfire™ configuration when playing Watch Dogs will result in flickering
    • AMD Crossfire™ configurations with AMD Eyefinity enabled will​ see application stability with Battlefield 4™ or Thief when running Mantle
    • Enabling AMD Quick Stream on AMD APU products can negatively affect internet performance
    • Windows will not boot after installing the AMD Catalyst™ 14.4 driver
    • Second (and additional) monitors are not detected after installing the AMD Catalyst™ 14.4 driver
    • Enabling AMD Quick Stream on AMD APU products can negatively affect internet performance
    • The 2nd GPU in AMD Crossfire™ configuration remains locked in at 99% utilization
    • Thief: Lighting flickers when run in DirectX mode in AMD Crossfire™ configurations
    • Battlefield 4™ performance is affected in configurations with quad AMD Crossfire™ and AMD Eyefinity enabled
    • Titanfall™ gameplay experience is affected due to lack of support for AMD Crossfire™ multi-GPU configurations
    • Titanfall™ gameplay experience is affected due to lack of support for AMD Crossfire™ multi-GPU  configurations
    • Battlefield 4™ has random performance issues when AMD Mantle is enabled
    • DVI Monitors are not recognized after installing the driver
    • Minecraft textures missing
    • Battlefield 4 crashes in systems with integrated Intel Graphics​
    • Need for Speed Rivals displays a black screen when run in full screen mode
    • Battlefield 4™ crashes when it runs out of memory
    • Some 3D games cause the system to crash to a black screen with looping audio
    • Audio crackles and pops while gaming when AMD Crossfire™ and Vsync are enabled
    • The 2nd GPU in an AMD Crossfire™ configuration remains locked in at 99% utilization
    • The AMD Crossfire™ option is missing or cannot be enabled after installing AMD Catalyst 13.12
    • Display corruption in X-Plane 10 when HDR mode is enabled
    • The screen randomly bumps or shakes when in 2D mode
    • rFactor 2 choppy performance​
Issue: Spintires™ experiences graphical corruption in game

Symptoms: Graphical corruption is seen while playing the game Spintires. Corruption is displayed as shadow flickering and graphical texture corruption. This affects all drivers after the AMD Catalyst™ 14.4 WHQL version.

Applicable Products: All supported AMD Radeon products.

Status:  AMD has identified this issue and a fix is planned for an upcoming driver release.

Recommendation: Revert to AMD Catalyst 14.4 WHQL.
Issue: State of Decay experiences graphical corruption in game

Symptoms: Graphical corruption is seen while playing the game State of Decay. Corruption is displayed as extruded geometry and may be experienced at different locations in the game. This affects all drivers after the AMD Catalyst™ 14.4 WHQL version.

Applicable Products: All supported AMD Radeon™ products.

Status:  AMD has identified this issue and a fix is planned for an upcoming driver release.

Recommendation: Revert to AMD Catalyst 14.4 WHQL.
Issue: Flickering seen on AOC U2868PQU and other 4K monitors and certain AMD Radeon™ graphics cards

Symptoms: Flickering is experienced with the AOC U2868PQU and other 4K monitors @ 60Hz when connected via DisplayPort. There is no flickering experienced if the monitor is run at 30 Hz.

Applicable Products: All supported AMD Radeon products. 

Status: A software workaround has been implemented in the AMD Catalyst™ 14.7 RC3 driver for AOC monitors.  Fixes for other 4K monitors will be made available in an upcoming driver. Users are further encouraged to obtain updated display firmware (if available) from the monitor manufacturer that will resolve flickering at its origin. Users are additionally advised to utilize DisplayPort certified cables to ensure the integrity of the DisplayPort data connection.
Issue: Running Watch Dogs with AMD Radeon™ R9 280X in AMD Crossfire™ configuration may result in the application running in software compositing mode.

Symptoms: If Watch Dogs is launched in an AMD Crossfire configuration, the driver uses software compositing mode instead of DVO mode. This leads to poor gaming performance.

Applicable Products: AMD Radeon R9 280X configured in AMD Crossfire configuration

Status:  AMD has identified this issue and a fix is planned for an upcoming driver release.

Recommendation: AMD Catalyst 14.7 RC3 has introduced driver optimization to address this issue.
Issue: Enabling Temporal SMAA in the AMD Catalyst™ Control center under AMD Crossfire™ configuration when playing Watch Dogs will result in flickering/ghosting

Symptoms: If AMD Crossfire is enabled and the anti-aliasing mode is set to Temporal SMAA in the AMD Catalyst Control Center, flickering/ghosting will be observed around characters and walls in the game.

Applicable Products: AMD Radeon™ R9 295 X2

Status:  AMD has identified this issue and a fix is planned for an upcoming driver release.
Issue: AMD Crossfire™ configurations with AMD Eyefinity enabled will see application stability with Battlefield 4™ or Thief when running Mantle

Symptoms: In a system with both AMD Crossfire and AMD Eyefinity enabled, Battlefield 4 and Thief may hang if the user attempts to change the AMD Eyefinity settings while the game is running in Mantle mode.

Applicable Products: AMD Radeon™ R series products.

Status: AMD has identified this issue and a fix is planned for an upcoming driver release.
Issue: Enabling AMD Quick Stream for AMD APU products on certain AsRock motherboards can negatively affect internet performance

Symptoms: AMD Quick Stream is internet stream optimization software that prioritizes and shapes internet traffic to provide better dynamic allocation of limited bandwidth resources. On some AsRock motherboards (with XFastLan and Killer Network support), internet performance may be seriously negatively affected. 

Applicable Products: All AMD APU products on some AsRock motherboards.

Recommendation:
• AMD has released a new version of the AMD Quick Stream application that resolves this issue. The application can be downloaded from the following link : http://support.amd.com/en-us/kb-articles/Pages/AMDQuickStreamTechnology.aspx
• It is recommended that users uninstall the existing version of the AMD Quick Stream application before installing the new version.

Issue: Windows will not boot after installing the AMD Catalyst™ 14.4 driver

Symptoms: After installing the AMD Catalyst™ 14.4 driver, the system will reboot automatically when the animated Windows logo is displayed or the system may just lock up when the logo is displayed. We are currently investigating this issue but it would appear that this issue is being caused by the AHCI driver which has been bundled with the AMD Catalyst 14.4 driver package. In the past, the AHCI driver was provided as a separate download and was not included in the AMD Catalyst Driver package.

Applicable Products: All motherboards with AMD chipsets. 

Recommendations: AMD has determined that the AHCI driver which was bundled with the AMD Catalyst 14.4 driver was responsible for this issue. As a result, AMD has updated the Catalyst 14.4 driver by removing the AHCI driver component. 
Issue: Screen has a pink/purple tint after installing the AMD Catalyst™ 14.4 driver.

Symptoms: After installing the AMD Catalyst™ 14.4 driver, the screen has a pink/purple tint. 

Applicable Products: All supported AMD products.

Status: AMD is investigating this issue. If you are experiencing this issue, please submit a report using the AMD Issue Reporting Form for drivers so that we may collect the data to help with our investigations.

Recommendation: Some users have reported that the following helps resolve the issue
• In the Color Settings option of the Catalyst Control Center, set color temperature to 6500K (instead of 6400K)
• Changing the display resolution to a different setting and back to the required setting
• Unplugging and reconnecting the monitor
Issue: The secondary (and additional) monitors are not detected after installing the AMD Catalyst™ 14.4 driver.

Symptoms: Some users report that the secondary (and additional) monitors are not detected on rebooting after installing the driver. In a dual monitor setup, the monitor connected to the DVI/HDMI/DP port may not display an image. In a 3+ monitor AMD Eyefinity setup, one of the monitors will not display an image. In all situations, the monitor connected to the VGA port works properly.

Applicable Products: All supported AMD products.

Status: AMD is investigating this issue. If you are experiencing this issue, please submit a report using the AMD Issue Reporting Form for drivers so that we may collect the data to help with our investigations.

Recommendation:  Revert to AMD Catalyst 13.12​

Issue: The 2nd GPU in an AMD Crossfire™ configuration remains locked in at 99% utilization

Symptoms: With AMD Crossfire enabled, the clocks speed on the 2nd GPU remains locked in at 99% usage after exiting a 3D application.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, HD 79xx series

Recommendations: This issue has been resolved in the AMD Catalyst™ 14.7 RC3 driver.
Issue: Thief: Lighting flickers when run in DirectX mode in AMD CrossFire™ configurations

Symptoms: Lighting will flicker if AMD Crossfire™ option is enabled and then disabled in Thief

Applicable Products: AMD Radeon™ HD5K and higher products

Status: AMD has identified this issue and a fix is planned for future driver release.
Issue: Battlefield 4™ performance is affected in configurations with quad AMD Crossfire™ and AMD Eyefinity enabled

Symptoms: In systems with quad AMD Crossfire and AMD Eyefinity enabled, the game may experience slowdowns and stability issues when run in DirectX mode.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, HD 79xx series

Status: AMD is investigating this issue. If you are experiencing this issue, please submit a report using the AMD Issue Reporting Form for beta drivers so that we may collect the data to help with our investigations.
Issue: Titanfall™ gameplay experience is affected due to lack of support for AMD Crossfire™ multi GPU  configurations

Symptoms: If Titanfall in run in a system with AMD Crossfire enabled, the game may experience corruption, poor performance or may not load at all.

Applicable Products: AMD Radeon™ HD5K and higher products

Recommendations: The AMD Catalyst 14.4 driver has resolved this issue.  Users will also be required to update the game. This update will be available after the user logs into their Origin account. More information is available at the following link: http://www.titanfall.com/news/titanfall-patch-update-two

Issue: Titanfall™ gameplay experience is affected due to lack of support for AMD Crossfire™ Multi GPU  configurations

Symptoms: If Titanfall in run in a system with AMD Crossfire enabled, the game may experience corruption, poor performance or may not load at all.

Applicable Products: AMD Radeon™ HD5K and higher products

Recommendations: The Catalyst 14.4 driver has resolved this issue.  Users will also be required to update the game. This update will be available after the user logs into their Origin account. More information is available at the following link : http://www.titanfall.com/news/titanfall-patch-update-two
Issue: Battlefield 4™ has random performance issues when Mantle is enabled

Symptoms: When Battlefield 4 is run in Mantle mode, the game may experience random performance issues with choppiness and stuttering.  

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, R7 Series, HD7xxx series

Status: AMD has identified this issue and a fix is planned for a future driver. This will be indicated in the release notes available with the driver.

Recommendations:
• EA released a game patch on 2/13/2014 which addresses, among other issues, stuttering and choppiness when Mantle is enabled. It is advised to install this patch. Details of the patch are available here.
• If after applying the patch the game is still not playable in Mantle mode then choose to render Battlefield 4 in DirectX® 11 mode.
Issue: DVI Monitors are not recognized after installing the driver.

Symptoms: After installing AMD Catalyst™ 14.1 beta, monitors connected via DVI are not being recognized and cannot be enabled. HDMI monitors continue to be recognized correctly. Upon reverting to AMD Catalyst 13.12 DVI monitors are detected properly.

Applicable Products: AMD Radeon™ R9 series

Recommendation: Install the Catalyst 14.7 RC3 driver.​

Issue: Minecraft textures missing

Symptoms: Block object textures are missing, only wireframes are seen. The sky, flames and torches render properly

Applicable Products: AMD Radeon™ R9 Series, R7 Series, HD 7xxx, HD 6xxx, HD 5xxx series

Status: AMD has identified this issue and a fix is planned for a future driver. This will be indicated in the release notes available with the driver.  

Recommendation: The AMD Catalyst™ 14.4 WHQL driver has resolved this issue. 
Issue: Battlefield 4™ crashes in systems with integrated Intel Graphics

Symptoms: In systems with onboard Intel HD4000 graphics enabled in the BIOS, Battlefield 4 will crash when enabling Mantle.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, R7 Series, HD7xxx series

Recommendations: Disable the integrated Intel graphics in the BIOS before enabling Mantle in the Battlefield 4 menu
Issue: Need for Speed Rivals displays a black screen when run in full screen mode.

Symptoms: If Need for Speed Rivals is run in full screen mode the screen will go black.  The game runs fine in windowed mode.

Applicable Products: AMD Radeon™ R9 290 series

Recommendations: The latest update released by EA appears to have resolved this issue.  This patch will be available when the user logs into their Origin account. Users affected by this issue are advised to install this update.​

​​Issue: Battlefield 4™ crashes when it runs out of memory

Symptoms: A memory leak in Battlefield 4 causes the system to crash when all available system memory has been exhausted.  The system becomes unresponsive and a hard reset is required.

Applicable Products: AMD Radeon™ HD 69xx and HD 59xx

Recommendations:
• Customer should first apply the game patch which was released on 2/13. Details of the patch are available here:  http://battlelog.battlefield.com/bf4/forum/threadview/2979150493838365687/
• If you continue to experience the issue after applying the game patch, please submit a report using the AMD Issue Reporting Form so that we may collect the data to help with our investigation.
Issue: Some 3D games cause the system to crash to a black screen with looping audio

Symptoms: The system crashes when playing some 3D intensive games.  The system appears frozen with a black screen while the audio continues to play in a loop.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, HD 7xxx series.

Recommendation: Install Catalyst 14.4 WHQL or Catalyst 14.7 RC3
Issue: Audio crackles and pops while gaming when AMD Crossfire™ and Vsync are enabled

Symptoms:  Systems with AMD Crossfire and Vsync enabled may experience distorted or choppy audio.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, HD 79xx series

Recommendations: Install Catalyst 14.4 WHQL or Catalyst 14.7 RC3
Issue: The 2nd GPU in an AMD Crossfire™ configuration remains locked in at 99% utilization

Symptoms: With Crossfire enabled, the clocks speed on the 2nd GPU remains locked in at 99% usage after exiting a 3D application.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, HD 79xx series

Status: This issue has been resolved in the AMD Catalyst™ 14.7 RC3 driver.
Issue: The AMD Crossfire™ option is missing or cannot be enabled after installing AMD Catalyst™ 13.12

Symptoms: After installing the AMD Catalyst 13.12 driver, AMD Crossfire cannot be enabled or the AMD Crossfire option is missing in the AMD Catalyst Control Center. The second adaptor is reported to be in a disabled state.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280, R9 270, HD 7xxx, HD 6xxx, HD 5xxx series

Status: AMD is investigating this issue. If you are experiencing this issue, please submit a report using the AMD Issue Reporting Form so that we may collect the data to help with our investigation.

Recommendation: Install Catalyst 14.4 WHQL or Catalyst 14.7 RC3 driver
Issue: Display corruption in X-Plane 10 when HDR mode is enabled

Symptoms: In X-Plane 10, if HDR mode is enabled in the game, display corruption and visual artifacts are experienced.

Applicable Products: AMD Radeon™ R9 290X, R9 290, R9 280x, HD 7xxx, HD 6xxx, HD 5xxx series

Status: AMD is investigating this issue. If you are experiencing this issue, please submit a report using the AMD Issue Reporting Form so that we may collect the data to help with our investigation.

Recommendations:  The AMD Catalyst™ 14.2 beta driver has resolved this issue.
Issue: The screen randomly bumps or shakes when in 2D mode

Symptoms:  When in desktop mode or running 2D applications such as browsing the internet or watching a video, the screen will randomly shake or bump.

Applicable Products: AMD Radeon™ R9 290, R9 280x, R9 270x, R7 260X, HD 7xxx series

Recommendation: This issue is specific to the make of the card. AMD suggests that you contact your graphics card manufacturer for a solution.
Issue: rFactor 2 choppy performance

Symptoms: Racing simulator rFactor2 experiences choppiness leading to poor performance with high end AMD graphics cards.

Applicable Products: AMD Radeon R9 280x, R9 270x, HD 7xxx series

Status:  This issue has been resolved in Catalyst 14.4 WHQL driver

Recommendation: Install Catalyst 14.4 WHQL or 14.7 RC3 driver​


Footnotes