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 How to gather the optional information for the AMD issue reporting form

Last Updates: 5/28/2012
Article Number: GPU-164

​​​​​​​​​​The additional information gathered in the optional part of the AMD Issue Reporting Form helps AMD to replicate the issue under the same conditions.

This guide will provide details on how to collect the required information for each field.

Some of the information required will involve opening the computer system’s case.  Only open the system’s case if doing so will not void any manufacturer’s warranty or service agreements.
If the system is custom built, the information may be available in the set of user manuals.

The optional information fields are as follows:

CPU ​Model, Speed and Number of Cores

Display Device(S) and Connection(S) Used

Motherboard or System Make and Model Number

Motherboard BIOS Version

System Memory Type & Amount

Power Supply Wattage


 ​
CPU Model, Speed and Number of Cores:

The information required for this field:

1) The model of the CPU in the system
2) The speed of the CPU
3) The number of Cores in the CPU

This information can be easily obtained:

For Windows® 7 and Windows Vista® users:

a) Click on the Windows icon at the bottom left of your screen, right click on “Computer” and select “Properties”.


 
b) Details about the processor in your system will be listed available here as highlighted in the picture below:


 
c) The CPU information will be listed under the System details.

In this case, you will enter the following into the CPU information field:
"AMD Athlon™ 64 X2 Dual Core Processor 4200+ 2.21 GHz"

For Windows XP users:

a)   Right click on the “My Computer” icon on your desktop and select Properties


 
b) Click on the General tab of the System Properties` display

c) The CPU information will be listed towards the bottom of the tab.


 
In this case, you will enter the following into the CPU information field:
"AMD Athlon 64 X2 Dual Core Processor 4600+ 2.44 GHz"

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Display Device(S) and Connection(S) Used:

The information required for this field :

1) The make and model of each display connected
2) The connection type used
3) Details about any adapters used

 The make and model number of a  display or monitor can usually be found on a label on the rear of the display. See examples below.

 
Figure 1: label sample showing model number from Iiyama monitor.                  Figure 2: label sample showing model number from Dell monitor

 

The connector ports on the display are also usually labeled with their respective names. See examples below.


Figure 3: showing Iiyama monitor HDMI  input.                                               Figure 4: showing Dell monitor DVI  & HDMI inputs

 

  

Figure 5: Graphics card outputs    

If the graphics card’s output ports are not labeled, please consult the user manual to correctly identify the output port being used.

If an adapter is being used (as shown in the example below), it should also be listed in the field.

 

Figure 6: DisplayPort to DVI adapter connect to DVI cable.

Based on the examples above, the field in the form would be filled in as follows –

Display 1:    Iiyama ProLite E2407HDC
Monitor input:   HDMI
Graphic card output:  HDMI
 
Display 2:    Dell2408WFPb
Monitor 2 input:   DVI
Graphic card output:  DisplayPort
Adapter used:   passive DisplayPort to DVI.

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 Motherboard, or System Make & Model –


The information required for this field:

1) The motherboard, or system make and model number

As an example, a DELL or HP system will have a model number marked on the front of the system, or printed on a label at the rear.

A custom built computer may have a user manual included.  The manual will likely list the motherboard manufacturer make and model.

The motherboard manufacturer’s make and model is usually printed on the motherboard near the CPU’s socket, or between the PCI-Express slots. See the example below.

 
Figure 9: Location and detail view of motherboard manufacturers name and model number printed on the motherboard.

Based on the example above, the field in the form would be filled in as follows –

Motherboard make:  Asus
Model number:  Crosshair Formula 

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Motherboard BIOS Version –

The motherboard BIOS version is usually displayed in the first few seconds during the system boot-up process.  These screens pass by very fast.   Pressing the “Pause/Break” key will pause the screen in order to view the BIOS version details. Pressing the “Space Bar” key will resume  the boot-up process.

Some motherboards may list the BIOS version in the BIOS itself.  Usually, it will be listed under ‘System Information’, or ‘BIOS Summary.’

The standard key presses to get into the BIOS is either  the “Delete” key or the “F1” key. Follow the system or motherboard manufacture’s guidelines about how to enter the motherboard BIOS if either of those don’t work.

 

Figure 10: Example of BIOS version information shown in BIOS main area within the BIOS .

Based on the example above, the field in the form would be filled in as follows –

Motherboard BIOS Version 0903 X64 

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System Memory Type and Amount –


The information required for this field:
1) Memory model number
2) Type of memory
3) Amount of installed memory

The model numbers or names are usually printed either directly onto the memory or on a label attached to the memory, see example below.


 Figure 11: Sample memory showing model name labels

Information on each installed memory module is required if they are not matching.

Based on the example above, assuming 4 x modules of the same memory are installed into the system, the field in the form would be filled in as follows –

Memory type 4 x Kingston KHX2133C9AD3X2K2

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Power Supply Wattage –

Using the drop down menu in the power supply wattage field, indicate the size in wattage of the power supply installed in the system.  The power supply wattage is usually listed on a label attached to the power supply.

Depending on system case design, it may be necessary to open the system case in order to clearly view the power supply label.

 


Figure 12: Sample power suply specifaction label

Using the example above, the power supply wattage selected from the drop down menu would be – 800.

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Email Address

During AMD’s testing and reproduction of the reported issue, more detailed information may be required. If you are willing to supply more information and to work with AMD to help resolve the repported issue, please provide your Email address in this field.


Footnotes