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Warranty Service: Retail CPUs Purchased New in Box

​Step 1 – Determine if Your Product Is Really Defective

Take a moment to review the suggestions below to be certain the processor is indeed defective. Often, the cause of the problem is not the processor itself.

  1. Visit the motherboard manufacturer's website and check that the processor is fully supported by the motherboard. New processors may require a motherboard BIOS update to correctly recognize a new processor. Check AMD Processors – Recommended Motherboards

    For more information, watch this video on how to check if your BIOS is compatible with your processor.
     
        
  2. Check that the memory installed is supported by your motherboard. Most motherboard manufacturers publish a list of tested and approved memory.
  3. Make sure that all power connectors are properly connected and that your power supply is sufficient for your system.
    For more information, watch this video on how to check if your power supply is compatible with your system requirements.



  4. If possible, you can try testing the processor in another compatible system to verify that the processor is faulty.
    Watch this video to learn how to correctly replace and install your processor.


 


 

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