737-19285: Warranty Service Request 
Last Updated
 12/02/2009   
Article Number
 19285 

Dear Customer,

To help you determine if warranty service is required on a technical issue you are experiencing, please follow the four-step Warranty process below:

STEP 1: SEARCH THE ATI CUSTOMER CARE KNOWLEDGEBASE

When experiencing a technical issue please visit our KNOWLEDGEBASE to find answers to your questions prior to requesting warranty service. Please note that over 80% of the video cards returned to ATI Technologies for Warranty Service are tested functional.

We recommend first installing the latest drivers to optimize the performance of the product. These are available from the Drivers Download page.

Here is a list of examples that likely DO NOT require warranty service.

  1. System restarts to a black screen after installation.
  2. Display corruption.
  3. Random system hangs.
  4. Game or Application performance.

STEP 2: CHECK IF THE PRODUCT IS ELIGIBLE FOR WARRANTY SERVICE

  1. Check for the Standard Warranty Period  (also located in your product manual) 
  2. Check that your product is a Retail-Packaged* "BUILT-BY ATI"

* Please note that OEM, Partner and System Builder products (eg. DELL, Sapphire, Connect3D) are not eligible for Warranty Service from ATI. 

STEP 3:  OBTAIN REQUIRED INFORMATION

Please collect the following information which will be required to process the Return Materials Authorization (RMA) form:

  1. Product Serial Number (white sticker located on the front/back of your ATI card) 
  2. Product Part Number (begins with 102, white sticker located on the front/back of your ATI card) 
  3. Contact Information (name, address, phone number and email)

STEP 4: PROCEED WITH RETURN MATERIALS AUTHORIZATION (RMA) FORM BELOW

  Online Return Materials Authorization (RMA) Form

 
 
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