AMD Catalyst Control / AMD Vision Control Center FAQ

Support & Drivers

AMD Catalyst™ Control Center/ Vision Engine Control Center FAQ		Back
Last Updated 11/30/2012

Article Number GPU-196

How do I configure three or more displays with my AMD Radeon™ HD graphics card? After configuring three or more displays in the AMD Catalyst™ Control Centre, why is the AMD Eyefinity group setting not retained after a system reboot? How do I remove the black borders around the display using the AMD Catalyst Control Center? Why is the GPU scaling option greyed out in the AMD Catalyst Control Center? What are the AMD Catalyst Application Profiles and how do I get them to work? How do I turn off the AMD CrossFire™ logo that appears on the top right-hand corner of the screen? How do I disable the AMD Catalyst Control Center icon from loading in the system icon tray on start up? How do I enable 10-bit display support in the AMD Catalyst Control Center for my FirePro Graphics Card? How do I bypass the VGA monitor’s EDID information in the AMD Catalyst Control Center and use a custom resolution? Why is my monitor's native resolution not listed in the AMD Catalyst Control Center? Why do changes not take effect when selecting and applying a display resolution in the AMD CatalystControl Center? What is AMD Switchable Graphics Technology and how do I utilize it? How do I configure the AMD Catalyst Control Center for optimal performance for a specific game? What are the optimal over-clocking settings for game play using AMD OverDrive™? Why is the AMD CrossFire option not available after setting up two AMD CrossFire compatible AMD graphics cards? Why is the AMD OverDrive feature missing in the AMD Catalyst Control Center? What is the difference between the AMD Catalyst Control Center and the AMD Vision Engine Control Center? Why does the CCC not launch after clicking on its desktop icon? How do I fix the "CCC host application has stopped responding" or the "CCC command line interface" error message? How do I fix a CLI/MOM.Implementation error? How do I fix the “CCC is not supported by the driver version” error? How do I configure three or more displays with my AMD Radeon™ HD graphics card? For information on how to configure three or more displays using an AMDRadeon™ HD graphics card with AMD Eyefinity, please refer to the following: Knowledge base article Configuring Three or More Displays Using AMD Eyefinity Technology Video on How to Connect the 3rd Monitor on an AMD Radeon™ Graphics Card After configuring three or more displays in the AMD Catalyst™ Control Centre, why is the AMD Eyefinity group setting not retained after a system reboot? Please visit Microsoft® for the following hot-fix: The monitor configuration is lost after you restart a computer that is running Windows® 7 or Windows® Server 2008 R2 If this does not solve the problem, re-install the AMD Catalyst software suite.Please refer to the following knowledge base articles for uninstall and reinstall instructions: GPU-57: How to uninstall graphics card drivers from a Microsoft Windows® based system GPU-33: How to install AMD Catalyst™ Software on a Windows® Vista and Windows® 7 How do I remove the black borders around the display using the AMD Catalyst Control Center? Please refer to the following knowledge base article: GPU-72: Unable to adjust a digital display to match the resolution of the desktop. Why is the GPU scaling option greyed out in the AMD Catalyst Control Center? Please refer to the following knowledge base article: GPU-68: How to Configure GPU Scaling Option in AMD Catalyst Control Center What are the AMD Catalyst Application Profiles and how do I get them to work? The AMD Catalyst Application Profiles are driver updates designed to fix and enhance games for AMD Radeon graphics cards. Once they are installed, the fixes and enhancements are automatically enabled for the game titles to which they are applied. Since AMD Catalyst Application Profiles are driver profile updates and are not user profiles, they will not be visible under the AMD Catalyst Control Gaming settings. Download the latest AMD Catalyst Application Profile here: AMD Catalyst Application Profiles How do I turn off the AMD CrossFire™ logo that appears on the top right-hand corner of the screen? Right-click the AMD Control Center icon in the Windows system tray In this menu, select the primary graphics card from the AMD CrossFire configuration Select AMD CrossFire settings Uncheck the option for "Show AMD CrossFire Status Icon" How do I disable the AMD Catalyst Control Center icon from loading in the system icon tray on start up? By default, the AMD Catalyst Control Center runs at start up and displays an icon in the system tray area. To disable the AMD Catalyst Control Center from displaying an icon in the system tray, please follow the steps listed below: Right-click on your desktopand select the AMD Catalyst Control Center Click on the "Preferences" button in the top right-hand corner Uncheck the "Enable System Tray Menu" option How do I enable 10-bit display support in the AMD CatalystControl Center for my FirePro Graphics Card? Right-click on the desktop and select the AMD Catalyst Control Centre Select AMD FirePro Select AMD FirePro Settings Place a check on "Enable 10-bit pixel format support" and apply the setting How do I bypass the VGA monitor’s EDID information in the AMD Catalyst Control Center and use a custom resolution? Please refer to the following knowledge base article: GPU-10: Inability to Select a Specific Resolution for a Display Device in AMD Catalyst™ Control Center Why is my monitor's native resolution not listed in the AMD Catalyst Control Center? Please refer to the following knowledge base article: GPU-10: Inability to Select a Specific Resolution for a Display Device in AMD Catalyst™ Control Center Why do changes not take effect when selecting and applying a display resolution in the AMD CatalystControl Center? Two potential causes: Corrupted Monitor EDID files Please refer to GPU-10: Inability to Select a Specific Resolution for a Display Device in AMD Catalyst™ Control Center for further troubleshooting The AMD Catalyst Control Centre software has become corrupted: Please refer to the following knowledge base articles for uninstall and reinstall instructions: GPU-57: How to uninstall existing graphics card drivers from a Microsoft Windows® based system GPU-33: How to install AMD Catalyst™ Software on a Windows® Vista and Windows® 7 What is AMD Switchable Graphics Technology and how do I utilize it? AMD Switchable Graphics Technology is a technology that enables switching between discrete high-powered graphics and the integrated onboard graphics. Using this technology, AMD Radeon discrete graphics can be used when the laptop is plugged into the power outlet for maximum performance. This can also be disabled in the AMD Catalyst Control Center under the Switchable Graphics Settings if desired. When the laptop is unplugged from the power outlet, it automatically switches to the integrated graphics for longer battery life. In order to switch back to the discrete graphics, the laptop must be plugged back into the power outlet. How do I configure the AMD Catalyst Control Center for optimal performance for a specific game? The settings in the AMD Catalyst Control Center should be left at their default values (recommended for the majority of applications). Most modern games utilize an auto-detect feature that analyzes the graphics hardware and optimizes in-game settings on the fly. Experimenting with settings may result in better results, but please be aware that making changes to the setting may also affect how other games perform. What are the optimal over-clocking settings for game play using AMD OverDrive™? Although there is an AMD OverDrive™ option in the AMD Catalyst Control Center, AMD does not provide support or assistance with regardsto changes to the default settings. There are various how-to guides available on the web that are not endorsed by AMD; however, please note that over-clocking will void the warranty. Why is the AMD CrossFire option not available after setting up two AMD CrossFire compatible AMD graphics cards? An AMD CrossFireset up requires a Certified Motherboard, Certified Power Supply and Certified Graphics Cards. If all of the requirements have been met and the AMD CrossFire option in the AMD Catalyst Control Center is still not available, please follow these steps: Ensure that all required external power cables are connected to the graphics cards Check the motherboard manual for additional AMD CrossFire related BIOS settings Please refer to the following knowledge base articles for uninstall and reinstall instructions. GPU-57: How to uninstall graphics card drivers from a Microsoft Windows® based system GPU-33: How to install AMD Catalyst™ Software on a Windows® Vista and Windows® 7 Why is the AMD OverDrive feature missing in the AMD Catalyst Control Center? Ensure that all PCIe® power connections have been connected to the graphics card and that the Power Supply Unit (PSU) meets the recommended requirements (please watch this video for more information: How to Troubleshoot Potential Power Supply Issues). Uninstall and reinstall the AMD Catalyst software suite.Please refer to the following knowledge base articles for uninstall and reinstall instructions. GPU-57: How to uninstall existing graphics card drivers from a Microsoft Windows® based system GPU-33: How to install AMD Catalyst™ Software on a Windows® Vista and Windows® 7 What is the difference between the AMD Catalyst Control Center and the AMD Vision Engine Control Center? The AMD Catalyst Control Center works with systems consisting of an Intel CPU and AMD Graphics. The AMD Vision Engine Control Centre is optimized for systems containing an AMD CPU and AMD Graphics. The AMD Vision Control Center offers additional CPU monitoring options from within the Control Center. All graphics features available in the AMD Catalyst Control Center are also available in the AMD Vision Control Center. Why does the CCC not launch after clicking on its desktop icon? This may be caused by an incorrect driver installation: Uninstall and reinstall the AMD Catalyst software. Please refer to the following knowledge base articles for uninstall and reinstall instructions: GPU-57: How to uninstall existing graphics card drivers from a Microsoft Windows® based system GPU-33: How to install AMD Catalyst™ Software on a Windows® Vista and Windows® 7 Additionally,clearing out the appropriate assemblies in the Global Assembly Cache (GAC) area in the Windows assembly directory may fix the problem. Uninstall the AMD Catalyst software using the AMD Catalyst Install Manager, located in Programs and Features in the Windows Control Panel. Reboot the system when prompted and enter Safe Mode by pressing the F8 key repeatedly during boot up. Browse directly to "C:\Windows \assembly". Sort the entries by "Public Key Token", and then delete every entrywith"90ba9c70f846762e"as the Public Key Token. Note: Administrator privileges are required, and this must be done in Safe Mode. Restart the system and reinstall the AMD Catalyst software suite. How do I fix the “CCC host application has stopped responding“ or the “CCC command line interface” error message? A thorough uninstall and reinstall of the AMD Catalyst software, combined with using third party driver-removal software, may be helpful in cleaning out any remaining AMD graphics driver entries, and will often resolve this issue. Note: Third-party utilities are not supported by AMD and any use thereof is subject to your agreement with the vendor of such third party software. Remove all AMD software using the AMD Catalyst Install Manager (CIM) through Programs and Features located in the Windows Control Panel. Restart the system when prompted. Use the third party cleaning software to remove any remaining AMD graphics driver entries. Restart the system when prompted. Reinstall the AMD Catalyst software suite How do I fix a CLI/MOM.Implementation error? Please refer to the following knowledge base article: GPU-26494: How to troubleshoot a MOM.Implementation or CLI.Implementation error message that occurs during installation or operation of the AMD Catalyst™ software How do I fix the “CCC is not supported by the driver version” error? A mismatch between the AMD Catalyst Control Center version and the Display Driver version is the most probable cause. Uninstall and reinstall the AMD Catalyst software suite. Please refer to the following knowledge base articles for uninstall and reinstall instructions. GPU-57: How to uninstall existing graphics card drivers from a Microsoft Windows® based system GPU-33: How to install AMD Catalyst™ Software on a Windows® Vista and Windows® 7


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AMD Catalyst™ Control Center/ Vision Engine Control Center FAQ