Support & Drivers

Support Ticket Process		Back
Last Updated 1/14/2013

Article Number 1

- Step 1: Review Frequently Asked Questions (below) Step 2: Raise E-mail Ticket (bottom of page) AMD Graphics Software and Drivers FAQ How do I install the graphics driver manually if the AMD Catalyst™ software suite fails to install? Is it necessary to update to the latest graphics driver every time a new AMD Catalyst software suite is released? Why does a BSOD (Blue Screen of Death) occur during or immediately after installation of the AMD graphics driver? Can I install only the display drivers from the AMD Catalyst™ Control Center package downloaded from AMD.com ignoring all other components? Why is the driver version number displayed in the Windows® Device Manager, different from the AMD Catalyst version number downloaded from the driver page on AMD.com? Why does the Windows Control Panel only list the AMD Catalyst™ Install Manager (CIM) in its program and features section? How can I see which components have been installed? Why am I getting an incompatible hardware error when trying to install the latest AMD Mobility Radeon™ driver for my laptop? Which laptop manufacturers are supported by the AMD Mobility driver? Why has my AMD graphics card moved to a legacy driver support structure? How do I remove the AMD Catalyst software if it will not uninstall through the AMD Catalyst Install Manager in the Windows Control Panel? Why do my USB devices such as the keyboard or mouse stop working after an Express Uninstall of the AMD Catalyst software? Where can I obtain Windows Server® 2003 drivers for AMD Radeon desktop products? Where can I download CPU drivers? Where can I download Mac OSX drivers? Which Linux® distributions are supported and where can I download the drivers for these distributions? Is there an ISV graphics certified driver for my CAD/design application? Can I install two different ISV certified graphics drivers on the same system? Back to top AMD Catalyst™ Control Center / Vision Engine Control Center FAQ How do I configure three or more displays with my AMD Radeon™ HD graphics card? After configuring three or more displays in the AMD Catalyst™ Control Centre, why is the AMD Eyefinity group setting not retained after a system reboot? How do I remove the black borders around the display using the AMD Catalyst Control Center? Why is the GPU scaling option greyed out in the AMD Catalyst Control Center? What are the AMD Catalyst Application Profiles and how do I get them to work? How do I turn off the AMD CrossFire™ logo that appears on the top right-hand corner of the screen? How do I disable the AMD Catalyst Control Center icon from loading in the system icon tray on start up? How do I enable 10-bit display support in the AMD Catalyst Control Center for my FirePro Graphics Card? How do I bypass the VGA monitor’s EDID information in the AMD Catalyst Control Center and use a custom resolution? Why is my monitor's native resolution not listed in the AMD Catalyst Control Center? Why do changes not take effect when selecting and applying a display resolution in the AMD Catalyst Control Center? What is AMD Switchable Graphics Technology and how do I utilize it? How do I configure the AMD Catalyst Control Center for optimal performance for a specific game? What are the optimal over-clocking settings for game play using AMD OverDrive™? Why is the AMD CrossFire option not available after setting up two AMD CrossFire compatible AMD graphics cards? Why is the AMD OverDrive feature missing in the AMD Catalyst Control Center? What is the difference between the AMD Catalyst Control Center and the AMD Vision Engine Control Center? Why does the CCC not launch after clicking on its desktop icon? How do I fix the “CCC host application has stopped responding“ or the “CCC command line interface” error message? How do I fix the “CCC is not supported by the driver version” error? How do I fix a CLI/MOM.Implementation error? Back to top Windows® 8 FAQ I upgraded my laptop to Windows® 8, where can I find suitable graphics drivers? Where can I find drivers for the AMD Mobility Radeon™ HD 2000, 3000, and 4000 Series graphics cards using Windows 8? Where can I find Apple Boot Camp drivers for Windows 8? Where can I get Windows 8 drivers for my switchable graphics enabled laptop? Do I need to configure anything in the AMD Catalyst™ Control Center after installing the Windows 8 driver for my Switchable Graphics enabled laptop? Back to top AMD Eyefinity FAQ What is AMD Eyefinity technology? How does AMD Eyefinity technology work? What are display outputs? What products support AMD Eyefinity technology? What is a reference design? Is AMD Eyefinity technology available on notebooks? What are the basic requirements for connecting multiple displays? What is the maximum number of monitors I can connect? Why do none of the displays have to be connected to HDMI, VGA or DVI? DisplayPort doesn’t seem all that common. Isn’t there a better solution? What if the DVI monitor I want to connect to DisplayPort uses a resolution higher than 1920x1200? How can you connect multiple monitors to a DisplayPort connector? Do I really need DisplayPort 1.2-compatible components to run six displays? I’ve heard all of the monitors need to be the same resolution for AMD Eyefinity technology to work. Is that true? Do all monitors need to be the same brand for SLS mode? What is bezel compensation? What display configurations support SLS mode? I’ve heard I need adapters to run AMD Eyefinity technology. Is that true? I don’t have room on my desk for three or more monitors. What can I do? Can I run AMD Eyefinity technology with AMD CrossFire™ technology? Can an HDTV be one of the displays in an AMD Eyefinity technology setup? Why are there only three available resolutions when I’m in SLS mode? I’ve heard there are “active” and “passive” adapters. What’s the difference? What features of AMD Eyefinity technology are supported in the different versions of Microsoft® Windows®? Back to top Multimonitor FAQ How do I configure three or more displays with my AMD Radeon™ HD graphics card? What multiple-screen configurations are available? Is there an Eyefinity set-up guide? Back to top AMD CrossFire™ FAQ What are the system requirements for AMD CrossFire™? How many AMD Radeon graphics cards can I have in an AMD CrossFire configuration? What happens when graphics cards with varying memory speeds and engine clocks are paired together? Back to top AMD HD3D FAQ What are the system requirements for HD3D? Why do I need to use 3D Middleware? Is there a HD3D set-up guide? Back to top Product Information - Availability FAQ Where can I buy replacement parts such as screws, brackets, cables, adapters or driver CDs for my AMD Radeon™graphics card? Where can I buy a replacement fan for the broken/not-working cooling fan on my AMD FirePro™ graphics card? Where can I buy a replacement for my broken/not-working CPU cooling fan? Where can I buy AMD Products? How can I find out when new AMD products will be released? Back to top Product Comparison FAQs What is the difference between a retail boxed processor (Processor In Box or PIB) and a bare processor (TRAY or OEM processor)? What the fastest processor I can use in my system? What’s the difference between full height and half height graphics cards? What the difference between AMD Radeon™ and AMD FirePro™ graphics cards? What do the graphics card model numbers mean? Back to top System Building FAQs How do you install or uninstall an AMD processor? Do you have a list of recommended thermal paste? My system only shows 2GB of memory, but I have 4GB installed? Why do I need to connect my power supply to my graphics card? What is a BIOS and how do I update it? What is overclocking? Back to top AMD Graphics in Apple Systems FAQ Where to buy AMD graphics cards for Apple Mac systems? Where to download Apple BootCamp drivers? Where to acquire warranty for AMD graphics cards in Apple systems? Back to top Laptops FAQ Where can I get my laptop graphics drivers? Can I install the equivalent AMD Radeon™ HD Series desktop driver on my laptop? What is Switchable Graphics, and what does it do? With correct drivers installed on my Switchable-Graphics laptop, what should I see in Device Manager? After enabling Dual Graphics in AMD Catalyst™ Control Center, how do I confirm that it is working? How do I permanently disable the integrated low-power GPU in my Switchable Graphics laptop? What is the AMD Mobility Radeon Verification Tool? Do I need to configure anything in the AMD Catalyst Control Center after installing the correct driver for my Switchable Graphics enabled laptop? How do I enable/disable Dual Graphics after installing the correct driver for my Dual Graphics laptop? Back to top AMD Promotion and Sponsorship FAQ How do I request AMD sponsorship? I have purchased an AMD processor/graphics card and it should have had a free game, but there was no game in the box. I want to use the AMD logo on my website. Back to top Raise E-mail Ticket HERE.


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