Step 1 – Who Provides Warranty Service?
AMD’s warranty on processors only extends to customers who have purchased sealed, retail-packaged Processors In a Box.
Mobile Processors come preinstalled in notebooks, laptops, netbooks and some other unique desktop configurations. In all cases, warranty service is provided by the system builder. System builders can range from small, local computer stores and online vendors, to large OEMs such as DELL, Hewlett Packard, or Gateway.
Mobile Processors are not sold at retail, in sealed, retail-packages, so if the processor was purchased separately, please direct any warranty inquiries to the point of purchased, and not AMD.
Common Examples of System Builders & OE Manufacturers:
The following link provides contact information for a number of common System Builders. To request warranty, please contact your System Builder