Step 1 – Who Provides Warranty Service?
AMD’s warranty on processors only extends to customers who have purchased sealed, retail-packaged Processors In a Box.
If the processor came pre-installed in the system, warranty will be provided by the system builder. System builders can range from small, local computer stores and online vendors, to large OEMs such as DELL, Hewlett Packard, or Gateway.
If the processor was purchased separately, but was not sold in a sealed, retail-packaged box, the processor is consider to be OEM. Warranty service will be provided by the point of purchase, and not AMD.
Common Examples of System Builders & OE Manufacturers:
The following link provides contact information for a number of common System Builders. To request warranty, please contact your System Builder.