Step 1 of 4 – Is Warranty Required?
Take a moment to review the suggestions below to be certain the processor is indeed defective. Often times, the cause of an apparently defective processor is not the processor itself.
- Visit the motherboard manufacturer's website, and check that the processor is fully supported by the motherboard. New processors may require a motherboard BIOS update to correctly recognize a new processor. Check AMD Processors – Recommended Motherboards
For more information, watch this video on how to check if your BIOS is compatible with your processor.
- Check that the memory installed is supported by your motherboard. Most motherboard manufactures publish a list of tested and approved memory. Learn more
- Make sure that all power connectors are properly connected, and that your power supply, is sufficient for your system.
For more information watch this video on how to check if your Power Supply is compatible with your system requirements.
- If possible, testing the processor in an other compatible system can verify that the processor is faulty.
Watch this video to learn how to correctly replace and install your processor.