737-23192: No POST on Dell Optiplex 620 Series Systems with ATI FireMV™ 2400 Product Graphics Card Installed

Article Number: 23192
This article provides information regarding a compatibility issue with the ATI FireMV™ 2400 graphics card and the Dell Optiplex 620 system. 

Issue Description:

There is no POST (Power On Self Test) during boot on some Dell OptiPlex 620 series systems with an ATI FireMV 2400 product graphics card installed. AMD has confirmed that the ATI FireMV 2400 graphics card does not work with a Dell Optiplex 620 due to a system BIOS issue.

Note: There is no compatibility issue reported with the ATI FireMV 2400 PCIe® graphics card when installed in a Dell OptiPlex 620 Mini Tower system.

Resolution:

Dell has made a BIOS update available on their support site to address this issue. The update can be found by searching the Dell Website with the model number of your system. It is recommended to contact Dell Support when unfamiliar with the BIOS update procedure.

Note:
  With the new BIOS update installed, the initial start-up screen may not be visible until Windows starts loading.

Applicable Products:
The information in this article applies to the following configuration(s):

Hardware

  • ATI FireMV 2400 PCI
  • ATI FireMV 2400 PCIE


Operating Systems

  • Windows® XP Professional
  • Windows XP Home Edition
  • Windows 2000 Professional

尾注