Intermittent Installation Issues With the AMD Catalyst™ 14.9 Driver

Article Number: GPU-141002

This article provides information regarding issues that may be experienced with the AMD Catalyst™ 14.9 Drivers.

We are aware that a small number of users are experiencing the following issues with the AMD Catalyst™ 14.9 driver:

  1. Random installation crashes or hangs
  2. Intermittent black screen or BSOD error on reboot after driver installation
  3. AMD Catalyst™ Control Center intermittently crashes or fails to load

If you are experiencing any of these issues we suggest you reboot your system in safe mode, uninstall the current driver and install the AMD Catalyst™ Omega (14.12) driver:

Windows 8.1 64-bit driver

Windows 8.1 32-bit driver

Windows 7 64-bit driver

Windows 7 32-bit driver

Information on how to boot your system into safe mode is available at the links below:

Safe Mode for Windows 7

Safe Mode for Windows 8.1