Warranty Service: Retail CPUs Purchased New in Box

​Step 3 – Provide Required Product Information

You should include the following product information in your warranty service request:

  • Processor’s Model Number
  • Processor’s Serial Number

The Processor’s Model Number and Serial Number can be found on the box, on the processor’s surface and in the instruction book.


Model Number. Also known as the OPN.
Serial Number


For more information, watch this video on how to complete the AMD online warranty claim form:

An email will be sent to you with further instructions on how to proceed with sending in your defective processor. Be certain to send only the processor. The heat-sink and all other original packaging is not required.